Unified Solutions Group Business Program Manager: ABS Portfolio

Microsoft • Redmond, WA

2d • $97,600 - $206,400

About The Position

The Business Program Manager (BPM) drives the execution and adoption of the Value Acceleration Services (VAS) portfolio for the AI Business Solutions (ABS) Solution Area by translating strategy into scalable programs, field-ready motions, and measurable business impact. This role is responsible for activating VAS offers in market, ensuring alignment across Sales, Delivery, and Go-to-Market teams, and driving programs that accelerate customer adoption, optimize performance, and expand usage of Microsoft Cloud and AI solutions. The BPM ensures that portfolio priorities are effectively operationalized by driving field readiness and seller activation, executing adoption and go-to-market programs, incorporating customer and field feedback into continuous improvement, and delivering insight-driven performance tracking to optimize outcomes. Success in this role is defined by the ability to connect strategy to execution, enabling consistent, high-quality delivery of VAS offerings that accelerate customer value realization and contribute directly to growth. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
• Proven ability to translate strategy into executable programs, manage multiple priorities, and deliver results in complex environments
• Experience working across Sales, Delivery, Engineering, and GTM teams, with the ability to drive alignment without direct authority
• Strong analytical skills with experience using data (e.g., Excel, Power BI, or similar tools) to track performance, identify trends, and inform decisions
• Demonstrated ability to communicate effectively with senior stakeholders, drive accountability, and maintain alignment through structured operating rhythms
• Ability to identify root causes, simplify complex processes, and drive ongoing improvements based on business and customer insights

Nice To Haves

• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
• Experience in cloud services, AI, or enterprise technology solutions, particularly in adoption, customer success, or services delivery models
• Experience driving go-to-market programs, field enablement, or adoption initiatives
• Familiarity with outcome-based delivery models and portfolio lifecycle management

Responsibilities

• Execute strategic initiatives across the ABS VAS portfolio, translating business priorities into scalable programs and deliverables
• Drive end-to-end execution of adoption, activation, and growth programs aligned to portfolio goals
• Manage timelines, dependencies, and risks to ensure consistent delivery at scale
• Enable field teams with clear positioning, plays, and readiness materials to drive VAS adoption
• Activate go-to-market motions that improve pipeline generation and conversion
• Partner with Sales and CSU teams to ensure effective execution in-market
• Align stakeholders across Sales, Delivery, Engineering, Finance, and GTM to ensure cohesive execution
• Drive clarity on roles, handoffs, and ownership to reduce friction and accelerate outcomes
• Act as a key connector between strategy, field, and delivery teams
• Design and execute programs that accelerate customer adoption, usage, and value realization
• Identify opportunities to expand VAS across existing customers and solution areas
• Ensure programs are aligned to customer needs and business priorities
• Analyze performance trends, field feedback, and customer signals to assess program effectiveness
• Deliver insights that inform decision-making and continuous improvement
• Track key business indicators (e.g., adoption, pipeline, conversion, impact) to drive accountability
• Incorporate field and customer feedback into program and offer refinement
• Identify gaps in execution or adoption and drive corrective actions
• Contribute to improving the scalability, consistency, and clarity of the VAS portfolio

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level