Business Program Manager - Chief of Staff Office
About The Position
The Business Program Manager in the Chief of Staff Office will support the planning and execution of strategic programs and initiatives that improve team operations and business impact. The role works with stakeholders to coordinate cross-functional activities, manage timelines and deliverables, track performance, and support change management and organizational adoption. A key focus is identifying opportunities to simplify and agentify business processes using AI, agents, Copilot, low-code tools, and automation. The manager translates business needs into practical solutions and contributes to their design, development, testing, and implementation. This work combines business process understanding, analytical thinking, and hands-on execution to reduce manual work, improve access to insights, increase operational efficiency, and support scalable ways of working across the organization. The role is part of Microsoft Customer and Partner Solutions (MCAPS)-Core's Customer & Commercial Success organization. Candidates who live within 50 miles of Microsoft's Redmond campus are required to work in the office three days per week.
Requirements
- Bachelor's degree in Business, Operations, Finance, or a related field and 4+ years of experience in program management, process management, or process improvement, or equivalent experience.
- Experience supporting the planning, coordination, and execution of strategic programs and cross-functional initiatives, including managing timelines, deliverables, and dependencies.
- Ability to collaborate effectively with stakeholders across teams, coordinate activities, and support change management and organizational adoption.
- Experience tracking program performance, analyzing business data, preparing insights, and identifying opportunities to improve operational efficiency and business outcomes.
- Understanding of business processes and demonstrated ability to identify opportunities for simplification, automation, and continuous improvement.
- Practical experience with AI, generative AI, agents, Copilot, and automation technologies, including applying these capabilities to improve business workflows.
- Hands-on experience with low-code/no-code tools and automation platforms, with the ability to prototype, build, test, and implement practical solutions.
- Familiarity with APIs, connectors, data integration, and enterprise information sources to support AI-enabled workflows and automation.
Nice To Haves
- Master's degree in Business, Operations, Finance, or a related field and 6+ years of experience in program management, process management, or process improvement, or equivalent experience.
- Bachelor's degree in Business, Operations, Finance, or a related field and 8+ years of experience in program management, process management, or process improvement, or equivalent experience.
Responsibilities
- Track and measure program success, maintain dashboards and business reviews, identify improvement opportunities, and contribute to optimizing programs based on business impact and lessons learned.
- Support planning and execution of cross-functional programs; manage timelines, deliverables, risks, and dependencies; coordinate rhythm-of-business activities; and collaborate with stakeholders to achieve program requirements and operational objectives.
- Conduct research and business analysis to identify opportunities, gather requirements, contribute to program planning and solution design, solve business challenges, and support implementation of secure, compliant, and scalable solutions aligned with organizational priorities.
- Identify opportunities to use AI, agents, Copilot, low-code tools, and automation to improve business processes; translate needs into practical solutions; and contribute hands-on to prototyping, building, testing, and implementing capabilities that reduce manual effort, improve access to insights, and increase operational efficiency.
Benefits
- Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available at the linked Microsoft careers page.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
