Business Process Specialist

University of Wisconsin Stout•Madison, WI

1d•Hybrid

About The Position

The Universities of Wisconsin is seeking to fill multiple Business Process Specialist positions. These roles provide support for Workday or other related systems and business processes within the University of Wisconsin System Service Operations. The positions are fixed-term terminal with an expected end date at least one year from the date of hire. The primary focus will be on HR Service Delivery, including tasks related to HR business process management, troubleshooting, recruitment assistance, performance management support, flexible work arrangement support, and management of criminal background checks, general reference checks, and misconduct reference checks. The office is located at 660 West Washington, Madison, WI, with an expectation of working in the office three days per week and two days remotely. Telecommuting agreements are subject to change.

Requirements

Associate degree OR minimum of 2 years professional work experience in Payroll, Benefits, Business, or Human Resources (e.g. payroll processing, benefits enrollment processing, auditing, employee lifecycle processing within a HRIS and/or ERP system, recruiting using applicant tracking system, etc.) by the date of hire.

Nice To Haves

Human Resources experience including recruitment, onboarding, classification, compensation and/or performance management, etc.
Experience providing customer support to end users.
Experience using and providing assistance to users in Workday.
Strong analytical, problem-solving and judgement skills.
Intermediate Excel experience.
Experience working in a public sector or university setting.

Responsibilities

Provide technology process support for Workday and related operations, focused on HR Services.
Support multiple employee lifecycle processing activities, including entering exception transactions, performing auditing and validations, and troubleshooting customer issues.
Analyze and perform complex entries and corrections within Workday and related systems.
Research and interpret UW Policies, regulations, and statutes, and develop procedures for application within the system and related business processes, assisting with the implementation of these changes.
Recommend and promote changes in the system and related business processes to stay current and enhance operations, working cross-functionally with other team members.
Participate in the development of testing, training, and reporting requirements.
Create, organize, review, and update training materials and business process documentation.
Understand processes related to the position's specified area of expertise.
Manage records associated with tasks and adhere to appropriate records retention policies.
Provide end-user support for more complex business processes and technology needs, focused on HR Services.
Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards, collaborating with other Service Operations teams as needed.
Courteously interact with and assist customers to troubleshoot problems and obtain information from the end user.
Research, evaluate, and provide feedback on problematic issues, trends, and patterns, making recommendations for system improvements and/or additional training/communication opportunities.
Oversee and/or work with the appropriate Business Analyst on system-related service requests to help define and develop the nature and scope of the request, assisting with the implementation of the request.
Represent the organization as a positive and professional team member promoting respect and civility in the workplace.
Maintain professional job skills.
Attend and participate in organization and unit meetings.
Perform other assignments as directed by supervisor.