Operations Business Process Specialist

Coates Group • Chicago, IL

1d • $79,200 - $90,000

About The Position

The Operations Business Process Specialist operates within the Business Process Management (BPM) framework. Through cross-functional engagement, the role is responsible for implementing opportunities identified by the manager of the Operations Teams with a focus around optimization and business process improvement within Operations. The role has broad responsibilities, including end-to-end process analysis, the facilitation of stakeholder engagement and the identification of solution requirements across various projects and initiatives. It plays a key role in supporting large scale change initiatives, that deliver commercial and operational benefits associated with efficiency improvements for Coates.

Requirements

• Bachelor's degree in Information Technology, Business/ Commerce, or Project Management
• 5 Years experience in managing complex change initiatives
• Proven experience in managing technical and IT business process improvements
• Proven experience as a Business Process Engineer, with a focus on operations optimization
• Strategic thinker aligning technical solutions with organization's long-term goals & objectives
• Excellent problem-solving, analytical & communication (written & verbal) skills
• Strong knowledge in the use of PM toolsets (Asana) to provide visibility across multiple workstreams & portfolio views up into SLT & Portfolio Management
• Ability to manage multiple projects simultaneously and prioritize tasks effectively
• Strong interpersonal and communication skills to effectively collaborate with diverse teams and stakeholders
• Ability to manage change programs & report up (Manager & SLT) & across (PM’s, Portfolio Management) within Coates. Understands the impact to Big Rocks and change agenda.

Nice To Haves

• Lean and/or Six Sigma (green belt) knowledge would be advantageous
• Change Management Certification (e.g., Prosci, ADKAR) is a plus

Responsibilities

• Support transformation projects, including digital shifts, process improvements, and cultural changes analysing current process inefficiencies, bottlenecks and areas for improvement
• Lead process enhancement initiatives to enhance workforce productivity, including training, process automation, and best-practice adoption.
• Engage with stakeholders to implement change, facilitate workshops, and manage risks and challenges.
• Assess readiness for change, mitigate risks, and ensure smooth adoption of new systems and processes.
• Monitor progress, gather feedback, and optimize change efforts for long-term success.
• Partner with leadership to align initiatives with strategic goals and future ways of working.
• Map out current state processes and establish a structured CI methodology to drive standardization and efficiency
• Evaluate the sustainability and alignment of improvements to the future operating model
• Build influential working relationships with subject matter experts from across the organization to support the achievement of improvements
• Leverage data analytics and establish key performance indicators (KPIs) to assess network operations and identify areas for improvement
• Work with all operational market leads to standardize & localize (where necessary) process maps across all operational functions including Sales Operations, Deployment, Supply Chain & Support services

Benefits

• annual market competitive bonus program
• Thrive Program which includes a suite of flexible work options
• dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• Give Back Day to allow our Crew an opportunity to make an impact in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level