Business Process Specialist

Universities of Wisconsin•Madison, WI

3d•$51,000 - $60,000•Hybrid

About The Position

Business Process Specialists provide support for the Workday or other related systems and business processes at the University of Wisconsin System Service Operations. This recruitment is seeking to fill multiple Business Process Specialist positions that are considered fixed-term terminal and have an expected job end date at least 1 year from date of hire. These Business Process Specialists will support the HR Service Delivery team, focusing on tasks related to HR business process management, including troubleshooting, correction and uploading, recruitment assistance, performance management support, flexible work arrangement support, criminal background check, general reference check and misconduct reference check program management, and other duties in support of HR business process management and HR projects. The office location is in Madison, WI, with an in-office requirement of three days per week and two days that may be worked off-site/remote. Telecommuting agreements are subject to change.

Requirements

Associate degree OR minimum of 2 years professional work experience in Payroll, Benefits, Business, or Human Resources (e.g. payroll processing, benefits enrollment processing, auditing, employee lifecycle processing within a HRIS and/or ERP system, recruiting using applicant tracking system, etc.) by the date of hire.

Nice To Haves

Human Resources experience including recruitment, onboarding, classification, compensation and/or performance management, etc.
Experience providing customer support to end users.
Experience using and providing assistance to users in Workday.
Strong analytical, problem-solving and judgement skills.
Intermediate Excel experience.
Experience working in a public sector or university setting.

Responsibilities

Provide technology process support of Workday and related operations, focused on HR Services.
Support multiple employee lifecycle processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues.
Analyze and perform complex entries and corrections within Workday and related systems.
Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes. Assist with the implementation of these changes.
Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed.
Participate in development of testing, training, and reporting requirements.
Create, organize, review and update training materials and business process documentation.
Understand processes related to the position's specified area of expertise.
Manage records associated with tasks and adhere to appropriate records retention policies.
Provide end user support for more complex business processes and technology needs, focused on HR Services.
Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards. Collaborate with other Service Operations teams as needed.
Courteously interact with and assist customers in order to troubleshoot problems and obtain information from the end user.
Research, evaluate and provide feedback on problematic issues, trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities.
Oversee and/or work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request. Assist with the implementation of the request.
Represent the organization as a positive and professional team member promoting respect and civility in the workplace.
Maintain professional job skills.
Attend and participate in organization and unit meetings.
Perform other assignments as directed by supervisor.