Business Process Specialist

International Paper•Salt Lake City, UT

20h•$100,800 - $118,600•Hybrid

About The Position

The Business System Sustain Team (BSST) is looking to add a Business Process Specialist. BSST works with both Witron and Kiwiplan applications and serves as an interface to the Business Excellence Services, PSNA Operations, and various other corporate business teams to leverage the best and most consistent performance for the company. BSST owns the processes for best practice usage and sharing, continuous improvement and troubleshooting consultations, results analysis, training, communications, and support of BSST systems & processes, reporting, audits, and score cards, deployments & conversions requiring on-site visits, and managing the evolution and development of the applications and related business processes, and coordination of new functionality and revision deployments. This position routinely interfaces with PSNA plant personnel at multiple levels, Region General Managers, Container IT, 80/20 Transformation team, KIWIplan and Witron personnel, PSNA COE team members, Distribution Operations, PSNA Area Manufacturing Managers, and Containerboard Master and Replenishment Planners. The work involves the ability to use Witron and/or KIWIplan tools at a high level of proficiency including various modules for scheduling, customer and item creation, order management, warehouse management, shipment planning, reporting, and invoicing, as well as various reports and ad hoc tools. Ability to interface for training, troubleshooting, and best practice usage of information links between Witron and KIWIplan systems and other applications is also required. The successful candidate will have deep knowledge of the Kiwiplan applications used to schedule the corrugator and converting, utilizing application tools to optimize throughput, on time delivery and manage capacity as well as an understanding of Witron applications for Order Management, Inventory Management, and Shipping environments. The work involves both a strong understanding of how the software operates as well as a deep knowledge of applying the tools in workflows and business rules management in a plant setting using strong interpersonal skills.

Requirements

High level of proficiency in Witron and/or KIWIplan tools
KIWIplan modules: CSC (Corrugator Scheduling), PCS (Converting Scheduling), FFF (Factory Floor Feedback), RSS (Roll Stock Management), CASE (Continuous Automated Scheduling Environment), CWR (Consolidated Waste Reporting), OEE (Overall Equipment Effectiveness)
Witron modules: Customer and Item creation, Order Management, Warehouse Management, Shipment Planning, Reporting, Invoicing
Various reports and ad hoc tools, including: Customer Commitment Report (CCR/WCR), Unit Tracker, Inventory management, Finished goods aging and overruns, iPoint
Ability to interface for training, troubleshooting, and best practice usage of information links between Witron and KIWIplan systems and other applications
Deep knowledge of Kiwiplan applications for corrugator and converting scheduling, optimizing throughput, on-time delivery, and managing capacity
Understanding of Witron applications for Order Management, Inventory Management, and Shipping environments
Strong understanding of software operation and application of tools in workflows and business rules management in a plant setting
Strong interpersonal skills
Strong analytical skills with excellent hands-on knowledge of Kiwiplan and/or Witron and related business processes
Ability to perform audits and Root Cause Counter Measure (RCCM) reviews
Excellent communication, collaboration, and team work skills
Self-motivated and self-directed
Managerial courage
Solid teaching, coaching, training, and presentation skills
Leadership aptitude and the ability to influence others to complete assignments or revise plant processes in a quality, timely manner without direct authority
Strong knowledge of converting plant operations including costing, box construction, order management, production processes, product and process flow, shipping, containerboard master planning, and levers for business improvement
Understanding of the end-to-end big picture of container plant operations
Excellent hands-on experience and knowledge of Microsoft Excel, Power Point, and Word
Ability to use web-based training applications
Ability to travel up to 75%
Ability to work productively in a remote environment

Nice To Haves

Experience in IT or a related field

Responsibilities

Best Practice usage and sharing them and techniques across the business
Continuous improvement and troubleshooting consultations
Results analysis
Training, communications, and support of BSST systems & processes
Reporting, audits, and score cards
Deployments & conversions requiring on-site visits
Managing the evolution and development of the applications and related business processes
Coordination of new functionality and revision deployments