Business Process Quality Analyst I

Daimler Truck North America•Detroit, MI

1d•Hybrid

About The Position

This position manages Detroit Powertrain parts within the Aftermarket system Paragon. It ensures service items are available to customers and that their documentation is maintained so customers can readily find and order the parts needed to repair their trucks. The Detroit Parts Optimization team collaborates with Production and Aftermarket teams to support internal and external customers and improve the quality of those interactions. The role imports, analyzes, and configures parts data; maintains technical documentation through the introduction and obsoletion of Detroit Powertrain materials; identifies Aftermarket parts needs by interpreting Engineering data and Production plant material changes; and develops reports and presentations to support data updates and cross-functional projects. The position also works with Aftermarket, Production, and IT teams to improve process accuracy and efficiency and provides technical assistance to customer-facing departments. The position is based in Detroit, Michigan, with a hybrid schedule of four days per week in the office and one day remote. Relocation assistance is not available. The role is not open to visa sponsorship or to existing visa holders, and applicants must be legally authorized to work permanently in the country where the position is located.

Requirements

A bachelor's degree, or an associate's degree with one year of related experience, or four years of industry-related experience.
Proficiency with Microsoft Office applications, specifically Excel and PowerPoint.
Demonstrated analytical skills and critical thinking.
Passion for improving processes and being a self-starter.
Demonstrated communication skills to collaborate with multiple affiliated departments.
Ability to handle and prioritize multiple, short-turnaround, critical projects.

Nice To Haves

Experience with SQL queries, database management, and data analytics.
Understanding of Aftermarket systems such as Paragon, SKUgle, and Excelerator.
Understanding of Engineering and Production infrastructure such as PTSI, TB.viewer, and ZGDOK.
Knowledge of mechanical components and systems of diesel engines.
Experience developing or contributing to metrics and presentations for leadership audiences.

Responsibilities

Import, analyze, and configure parts data to ensure proper technical documentation is uploaded and maintained for the Aftermarket during the introduction and obsoletion of Detroit Powertrain materials.
Identify the need for Aftermarket parts by interpreting Engineering data and material changes in the Production plant.
Plan, develop, and publish reports that track data inconsistencies and necessary updates.
Create presentations with cross-functional departments on larger projects for executive leadership.
Work with cross-functional teams in the Aftermarket, Production, and IT to develop or enhance processes that improve accuracy and efficiency.
Provide technical assistance to customer-facing departments.

Benefits

Annual bonus program.
401(k) company contribution with company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
Starting at four weeks of paid vacation.
13 or more calendar holidays.
Eight weeks of paid parental leave.
Employee assistance program.
Comprehensive healthcare plans and wellness programs.
Onsite fitness.
Tuition assistance.
Paid volunteer time off.
Short-term and long-term disability plans.