Business Process Owner Lead | Communications Ecosystem/Advance Capabilities - Claims Optimization

USAA•Tampa, FL

3d•$114,080 - $218,030•Hybrid

About The Position

As a dedicated Business Process Owner Lead for Communications Ecosystem/Advance Capabilities - Claims Optimization, you will lead planning for highly complex processes, including problem definition, evaluation of requirements, design, testing, and implementation. You will understand process operating objectives, business rules, performance requirements, risks, controls, and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance for efficient and effective design and execution. You will actively develop and drive alignment of the process with the overall experience strategy and vision. This role leads business process planning, improvement, governance, and performance management. It develops process deliverable plans aligned with customer, business, and enterprise strategy; advises on process solutions; guides re-engineering and technology implementation; monitors process performance and risks; and uses data and analytics to improve customer and business outcomes. The role also leads solution development and business requirements for improvement initiatives and provides mentorship and guidance to team members and business partners. The work environment is flexible but requires being in the office four days per week. The position may be based in San Antonio, Texas; Phoenix, Arizona; Plano, Texas; Colorado Springs; Chesapeake, Virginia; or Tampa, Florida. Relocation assistance is not available.

Requirements

Bachelor's degree, or four additional years of relevant education and/or experience.
Eight years of business process execution, knowledge, or experience; consulting; and/or process engineering or optimization.
Experience successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Experience implementing and sustaining change and improvements as a change champion.
Extensive hands-on experience with process mapping and modeling, and creating and validating process documentation.
Extensive experience applying process management standards and policies, with comprehensive knowledge of applicable regulations and risk management practices.
Demonstrated experience with Lean, Business Process Management, or a similar methodology.
Demonstrated experience using various systems to collect and analyze data.

Nice To Haves

Proven experience leading content management systems and letter/template automation in regulated industries.
Strong ability to optimize correspondence processes for efficiency, compliance, and customer/member experience.
Skill with digital communication platforms, workflow automation, and system integration, such as Guidewire and Salesforce.
Strategic leadership with business process or product ownership experience, driving requirements and delivery.
Effectiveness in change leadership, stakeholder influence, and vendor management.
Innovative, data-driven mindset with knowledge of compliance and emerging automation/AI practices.

Responsibilities

Develop business process deliverable program plans aligned with customer, business deliverable, and enterprise strategy.
Ensure alignment with customers and appropriate roadmaps.
Maintain expert knowledge of the business and align and develop business deliverable processes and capabilities with business needs to improve performance.
Serve as a strategic advisor, bringing diverse perspectives to develop end-user-focused process solutions.
Guide and influence process re-engineering and technology implementation to enable process redesign and innovation.
Manage process performance by developing control limits, monitoring key performance indicators, informing stakeholders of deficiencies, improvements, and operational risks, and driving collaborative efforts to meet requirements.
Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks in owned processes.
Collect and consolidate demand and identify opportunities within business portfolios, business units, and across the enterprise.
Review, advise on, and develop communications plans for customers and internal stakeholders, ensuring alignment with overall strategy.
Align internal stakeholders and customers across business process projects and services through proactive communication and engagement.
Use data and analytics to provide insight into customer and business process performance and share best practices with the team.
Stay current with emerging technologies and evaluate business processes to lead continuous improvement efforts.
Lead solution development, including business case and benefits substantiation, and drive business requirements for process improvement initiatives.
Provide mentorship and guidance to the team and applicable business partners.
Plan and design business processes and recommend changes to improve and support business systems and activities or increase effectiveness and efficiency.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.