Business Process Leader, AI & Innovation

Marsh•Jackson, MS

12d•Remote

About The Position

Marsh McLennan Agency (MMA) is seeking a Business Process Leader to drive the deployment and adoption of AI-powered tools across its insurance brokerage operations. This role will focus on optimizing core processes such as sales, servicing, underwriting support, and claims by integrating AI solutions to enhance efficiency, accuracy, and client experience. The company emphasizes its award-winning, inclusive, Top Workplace culture, driven by talented individuals delivering purposeful work and meaningful impact.

Requirements

7+ years in insurance brokerage, operations, or process transformation
Proven experience deploying AI/automation tools in business environments
Strong understanding of brokerage workflows and systems (CRM, AMS, underwriting processes)
Ability to translate business needs into technology solutions
Excellent stakeholder management and change leadership skills

Nice To Haves

Candidates who do not meet all listed qualifications but are close are encouraged to apply.

Responsibilities

Lead end-to-end implementation of AI tools across brokerage workflows
Identify high-impact use cases (e.g., submissions intake, quoting, policy servicing, data extraction)
Redesign business processes to embed AI and automation at scale
Partner with IT, data, and vendor teams to ensure seamless integration with core systems (e.g., CRM, policy admin)
Drive change management, training, and user adoption across business teams
Establish KPIs to measure impact (productivity, turnaround time, accuracy, revenue uplift)
Ensure compliance with regulatory, data privacy, and risk management standards