Business Process Improvement Director

TX-HHSC-DSHS-DFPS•Austin, TX

1d•$6,378 - $10,786•Hybrid

About The Position

The Texas Health and Human Services Commission (HHSC) is seeking highly qualified candidates to fill the Business Process Improvement (BPI) Director I position within the Strategic Innovation and Systems Support division within Family Resources and Eligibly Services (FRES). FRES is driven by its vision to provide an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. Under the guidance of the Director III of SISS, the BPI Director is responsible for coordinating and strategically leading end-to-end business process improvements that enhance the client and/or staff experience, improve efficiency, and increase capacity. Responsibilities include planning required to identify, document, and support effective project execution; analyzing existing processes and/or systems; identifying ways to improve the functional area's performance to meet business objectives; partnering with the organization to develop and implement end-to-end processes that meet business objectives; facilitating the creation and use of customer journey mapping or task mapping as needed throughout the business; facilitating process mapping workshops, and training and coaching personnel in process improvement. The candidate for this role will be required to have keen analytical skills, systems knowledge and outstanding interpersonal capabilities. This position performs highly advanced (senior-level) managerial work administering the daily operations and activities of the BPI unit. Work involves establishing goals and objectives; developing guidelines, procedures, policies, rules, and regulations; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Plans, assigns, and supervises the work of others. The BPI Director works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Requirements

Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business functions; and the principles and practices of public administration and management.
Knowledge of Lean and Project Management principles and various business process improvement methodologies for training all levels of the organization.
Skill in establishing plans and setting objectives and goals that support an overall business strategy.
Skill in logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and in operating computers and applicable computer software.
Strong analytical and problem-solving skills; developing alternative solutions; overseeing studies and developing training programs.
Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various level personnel.
Skill in the uses of virtual office software and equipment.
Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems, evaluate alternatives, and implement effective solutions; and to supervise the work of others.
Ability to lead, train and motivate staff to obtain a standard of excellence in their work and to foster an environment of continuous improvement.
Ability to manage complex program activities and establish goals and objectives to meet department and agency expectations.
Effective oral and written communication, expressing ideas clearly and concisely in written and verbal form.
Ability to develop, review, implement and evaluate reports, policies and procedures.
Lean or Six Sigma certification, Prosci Change Management or process improvement related certification.
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) or related certification.
Certified Product Owner (CSPO), Scrum Master (CSM), Scaled Agile Framework (SAFe) or Agile-related certification.
Ability to direct and manage program assignments, activities, and projects with competing deadlines.
Application indicates the willingness to travel 15% of the time.
At least 3+ years of full-time professional work experience, preferably in a large, public sector, or Human Health & Services Commission (HHSC) managing and applying continuous improvement methodologies, change management, cross functional dynamics and project coordination of programs, policies and procedures.

Nice To Haves

Bachelor’s or Master’s degree in a related field from an accredited university.

Responsibilities

Direct and Manage business process staff; including mentoring, coaching and developing staff.
Facilitate process improvement teams and provide counsel and assistance with respect to facilitation techniques, continual improvement and people development.
Trains business process staff to map and analyze business processes related to FRES.
Act as a change agent to instill a Problem Solving and Continuous Improvement culture within the organization.
Manage vendors, if applicable; including approving deliverables and invoices.
Provide overall vision, leadership and strategic direction for achieving the goals, objectives and mandates of the BPI unit.
Manage unit for effective and efficient utilization of resources.
Develop, manage, and report progress on assigned projects.
Communicate continuously to related business functions regarding accomplishments, status, risks, issues and decisions on assigned projects.
Work closely with the FRES Senior Leadership Team in making strategic recommendations regarding organizational impacts of specific process improvement initiatives.
Support the achievement of FRES strategic goals by taking a leading role in implementation of assigned projects.
Identify and map existing processes and roles to the future state required to meet business needs.
Ensure the application of standardized business improvement processes.
Ensure Lean principles are appropriately taken into consideration at all stages of the process improvement project.
Represents the division, or department at meetings, conferences, and seminars or on boards, panels, and committees.
Acts as Project Manager for critical projects as needed.
Facilitate meetings with FRES stakeholders at various levels.