Coordinator, Business Process Improvement

Metro Technology Centers•Oklahoma City, OK

19h•Onsite

About The Position

Metro Technology Centers is accepting applications for a Coordinator, Business Process Improvement to lead initiatives that streamline operations, enhance efficiency, and support organizational excellence. This role is ideal for someone who enjoys analyzing business processes, collaborating with cross-functional teams, developing clear procedures and documentation, and driving continuous improvement.

Requirements

Bachelor's degree in business administration, technical writing or related field.
Experience in Quality Control Systems (ISO, Lean Six Sigma, etc.) or Process and Procedure Management
Knowledge of and highly proficient with procedures and project management activities.
Demonstrated ability to work effectively and collaboratively with all segments of the district.
Experience with working effectively under pressure and meeting deadlines.
Experience in the areas of diplomacy, judgment, leadership, problem solving, and accountability.
Ability to direct teams and work groups in support of key areas in need of improvement.
Ability to communicate effectively, both orally and in writing.
Exceptional grammar, writing, punctuation and editing skills to create document content.
Excellent organizational skills and attention to detail.
Effective problem-solving and critical thinking skills.
Excellent research skills.

Nice To Haves

Above requirements may be met by an equivalent combination of education and experience.

Responsibilities

Focuses on procedure development and improvement to assure quality career training and excellent services to customers and stakeholders.
Recommends new approaches through improved procedures, work instructions and records to effect continuous improvements in services to customers.
Creates and revises procedures, work instructions and forms.
Owns and maintains the district's document control system, ensuring the integrity, accuracy, accessibility, and governance of all controlled documents.
Serves as a resource to departmental staff and responds to requests for assistance.
Demonstrates skills in leading teams, project management, quality and continuous improvement.
Coordinates and facilitates staff committee and team meetings for the preparation and implementation of procedures that impact departmental operations.
Establishes a cooperative working relationship with district employees.
Creates process maps utilizing digital products (Visio or similar) detailing district procedures and work instructions.
Prepares reports for administration regarding the status or tracking of projects and initiatives.
Participates in training to grow and maintain knowledge in relevant areas.
Seeks best practices and stays abreast in current field through research.
Assists with other projects in support of the duties of the department of Institutional Effectiveness.
Provide onboarding and ongoing training for document control system users.