Business Process Improvement Analyst

Guidehouse•Tysons, VA

22h

About The Position

Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support. The role involves analyzing existing business processes, designing improved future-state processes, and developing process documentation and operational guidance. The analyst gathers and translates stakeholder needs into requirements for automation solutions, collaborates with technical teams throughout the solution lifecycle, and supports testing, change management, communications, and adoption. The position also develops executive-level recommendations and monitors process performance to identify continuous improvement opportunities.

Requirements

Active and maintained CBP Public Trust.
Bachelor's degree.
Three years of experience supporting business process improvement, business analysis, management consulting, or related disciplines.

Nice To Haves

Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives.
Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.
Experience facilitating stakeholder meetings, workshops, and requirements-gathering sessions.
Experience documenting business processes and developing process improvement recommendations.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent written and verbal communication skills.
Ability to engage effectively with technical and non-technical stakeholders.
Experience documenting current-state and future-state business processes.
Experience developing process maps, swimlane diagrams, workflow diagrams, and operational documentation.
Knowledge of business process improvement, process optimization, and business process reengineering methodologies.
Experience developing SOPs, job aids, templates, governance documentation, and operational guides.
Ability to identify process gaps, inefficiencies, risks, and improvement opportunities.
Experience eliciting, analyzing, documenting, and validating business and functional requirements.
Experience supporting business automation, workflow modernization, or digital transformation initiatives.
Experience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions.

Responsibilities

Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities.
Analyze and document current-state business processes, workflows, roles, and pain points.
Define and design future-state processes to improve efficiency, effectiveness, user experience, and program outcomes.
Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts.
Create and maintain SOPs, job aids, tools, templates, and supporting documentation.
Conduct business process reengineering and process optimization activities to streamline operations.
Gather, analyze, and document business, functional, and non-functional requirements for automation solutions.
Work with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements.
Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle.
Collaborate with developers, architects, and solution teams to ensure business requirements are understood and implemented.
Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts.
Assist with user acceptance testing, validation activities, and stakeholder feedback sessions.
Support change management, communications, and adoption activities associated with process improvements and automation deployments.
Develop executive-level presentations, recommendations, and decision-support materials.
Monitor and assess process performance and recommend continuous improvement opportunities.

Benefits

Medical, prescription, dental, and vision insurance.
Personal and family sick time and company-paid holidays.
Position may be eligible for a discretionary variable incentive bonus.
Parental leave and adoption assistance.
401(k) retirement plan.
Basic life and supplemental life insurance.
Health Savings Account and dental/vision and dependent care Flexible Spending Accounts.
Short-term and long-term disability.
Student loan paydown.
Tuition reimbursement, personal development, and learning opportunities.
Skills development and certifications.
Employee referral program.
Corporate-sponsored events and community outreach.
Emergency back-up childcare program.
Mobility stipend.