Business Process Coordinator

JLL•Richmond, VA

1d•Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Location Options: Richmond, VA, Tysons, VA, Plano, TX or Riverwoods, IL Elevate Your Career: Join Our Dynamic Team as a Business Process Coordinator. Are you ready to make your mark in the financial industry? We're looking for a talented and energetic Business Process Coordinator to play a crucial role in supporting our prestigious financial client in Capital One. This isn't just another job – it's a chance to be part of something big! You'll have the opportunity to: Drive efficiency and innovation in a fast-paced financial environment Collaborate with top-tier professionals and industry leaders Flex your skills in both on-site and remote settings with our hybrid work model

Requirements

A high school diploma or equivalent
Minimum 3 years experience in facilities management or business operations
Proficiency in Google Suite, Microsoft Office, and other relevant IT tools (e.g., Corrigo, CMMS, Financial Systems)
Excellent communication skills (written and verbal)
Strong organizational and problem-solving abilities
Capacity to work independently and manage multiple tasks under time constraints
Ability to handle stressful situations effectively
Self-motivated, confident, energetic, and adaptable
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Undergraduate degree or equivalent experience
Experience in facilities, property management, hospitality, or related fields preferred

Responsibilities

Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
Foster an environment of cross-functional collaboration with IFM teams and Client stakeholders.
Support operational teams with work order completion, financial closeout, and governance per account KPIs.
Identify opportunities for improved operation and service excellence, providing support for FM Capital Planning, Corrigo Governance, Vendor Quality Control, and IFM Operations Support.
Ensures delivery of committed services and overall Client satisfaction.
Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service, as reflected by client feedback.
Coordinate site operations per all agreed policies, procedures, and contract scope.
Seeks to continuously improve processes and programs.