Business Process Consultant - Quality Management
About The Position
The Business Process Consultant provides project support to Department Directors and the Department Executive Team, and consulting services to process leaders and team leaders. The role analyzes issues, presents alternatives, makes recommendations, and assists with business and technical challenges involving planning, performance measurement, change management, and periodic assessment reviews. This position supports City of Austin Utilities process improvement projects related to enhancements for Energy Efficiency Customer Platforms and contract management of products in the portfolio. The consultant works with stakeholders to determine requirements and costs related to contractual hours and system-improvement spending, facilitates vendor performance discussions, and identifies performance measures and metrics. The role is based at 4815 Mueller Blvd, with a stated regular schedule of Monday through Friday, 8 a.m. to 5 p.m. As Essential Personnel, the employee may also be required to work during emergencies or bad weather, after hours, holidays, weekends, or additional hours outside the regular schedule. Shifts may change according to departmental needs.
Requirements
- Bachelor’s degree from an accredited college or university, with major coursework in a field related to the job.
- Three years of experience related to the job.
- Knowledge of business strategies, objectives, planning, development and management processes, and process improvement.
- Knowledge of performance measures and applicable City of Austin, state, and federal statutes, ordinances, and codes.
- Knowledge of research methodologies, cost-benefit analysis, statistics, and financial models.
- Communication skills across print, electronic, presentation, and telephone formats.
- Skill in providing internal consulting services and using project management methods.
- Skill in negotiating projects and program initiatives.
- Interpersonal skills to engage stakeholders, capture accurate requirements, and manage stakeholder expectations.
- Ability to assess situations systematically, work independently and with teams, interpret complex information, and manage implementation of recommendations.
- Ability to perform essential job functions with or without reasonable accommodations.
- Must complete a criminal background investigation if selected as a top candidate.
Nice To Haves
- Subject Matter Expert-level experience in vendor and contract management and digital self-service platforms.
- Experience driving process improvement projects.
- Experience identifying business strategies, objectives, and planning, development, and management processes.
- Experience researching methodologies and providing cost-benefit analysis, statistics, or financial models.
- Experience negotiating project and program initiatives.
- Experience engaging stakeholders, capturing accurate requirements, and managing stakeholder expectations.
Responsibilities
- Lead multiple process improvement teams.
- Develop project work plans, project management activities, and periodic assessments.
- Facilitate stakeholder analysis and communication-plan development for process improvement teams.
- Identify, collect, and research information to complete data analysis.
- Make recommendations to project teams and recommend organizational change using appropriate talent.
- Advise process leaders and team leaders on defining and identifying key measures and setting performance targets.
- Develop and improve department models and methodologies.
- Review and critique the work of functional team staff.
- Communicate project and program information to all levels of the organization.
- Work with key stakeholders to determine requirements and costs associated with contractual hours and spending for system improvements.
- Facilitate vendor performance discussions to evaluate project execution.
- Identify key performance measures and metrics.
- May provide leadership, work assignments, evaluation, training, and guidance to others.
Benefits
- Comprehensive compensation package with generous leave, work-life balance programs, and extensive benefits.
- City of Austin Employees' Retirement System.
- Access to public transit and bike-friendly infrastructure.
- Wellness programs, on-site fitness centers, and mental health support.
- Professional development and leadership opportunities.
- Modern, sustainable workspaces.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
