Business Process Consultant II BPPI - Hybrid

UPMC • Pittsburgh, PA

6d • Hybrid

About The Position

UPMC Health Plan is hiring a Business Process Consultant II in its Business Performance Improvement department. This full-time hybrid position combines working from home and in the office; candidates must be located in or around Pittsburgh, Pennsylvania. The consultant plans, designs, and leads projects to improve processes and performance across the Insurance Services Division, clearly defining project value, scope, goals, methods, and plans. The role provides direction, leadership, and accountability across projects ranging from departmental improvement efforts to moderately complex payer/provider collaborations.

The consultant works with business and clinical leaders and internal and external clients to assess needs, develop improvement recommendations and business cases, analyze organizational and process impacts, and lead cross-functional change. The position also manages project plans, resources, timelines, risks, documentation, meetings, communications, deliverables, and performance reporting. It applies Six Sigma, Lean, Business Agility, change management, facilitation, benchmarking, data analysis, organizational analysis, and process mapping and redesign methods. The consultant may train and coach team members, mentor staff, and contribute to the development of improvement tools and resources.

Requirements

• Bachelor's degree.
• Five years of experience in operations, operations improvement, or operations improvement consulting; up to two years in operational financial analysis may count toward this requirement.
• Five years of experience in data-based process improvement, such as Six Sigma process improvement, and/or project management of related efforts.
• PMI PMP certification or completion of UPMC project management training within one year of hire.
• UPMC Lean Six Sigma Green Belt certification, or a comparable program meeting ASQ Green Belt certification standards, within one year of hire.
• Completion of training in Agile methodologies within one year of hire.
• Strong management, problem-solving, organizational, and oral and written communication skills.
• Excellent project management skills and ability to plan and direct multiple moderately complex process reengineering projects.
• Strong computer skills, including proficiency with Microsoft Office, PowerPoint, and Visio.
• Strong leadership and interpersonal skills.

Nice To Haves

• Master's degree.
• Experience in health insurance or the healthcare industry.

Responsibilities

• Collaborate with business and clinical leaders to design, establish, and implement performance improvement projects.
• Identify potential solutions and alternatives, develop problem-solving frameworks or innovations, and generate business value.
• Analyze the effects of potential changes on existing processes, organizational structures, and capabilities.
• Develop business cases for future-state recommendations, incorporating performance measures and cost-benefit analysis.
• Assess business, clinical, operational, technical, and other requirements with internal and external clients, and anticipate key business issues.
• Define the people, process, and technology impacts of organizational strategies.
• Develop cross-functional change management and communication strategies, and support or lead their execution.
• Lead, facilitate, and manage change within impacted departments; deliver presentations to audiences at different levels.
• Manage project administration, including agendas, meeting materials, records of discussions and decisions, and project documentation repositories.
• Define project scope and business requirements; develop and execute work plans, timelines, and project management tools.
• Assign project resources and clarify roles and responsibilities.
• Identify, track, and resolve project issues where possible, escalating issues when necessary.
• Monitor project progress and prepare and present status reports to stakeholders.
• Oversee the timely creation of project reports, presentations, and related materials.
• Design and lead or facilitate productive project meetings.
• Ensure policies and procedures are revised as needed and project deadlines and milestones are met.
• Apply system-wide competencies, behaviors, and values, and pursue ongoing self-development and knowledge acquisition.
• Train and coach team members in areas of expertise and help mentor and develop staff.
• Establish and maintain a clear business rationale, value, scope, and goals for assigned projects.
• Lead teams designing and implementing business performance and process improvement efforts.
• Apply Six Sigma, organizational change management, group and meeting facilitation, benchmarking, data analysis, organizational analysis, process mapping and redesign, Business Agility, and Lean methods.
• Participate in developing new tools, techniques, and resources.
• Analyze data to identify and quantify improvement opportunities and the impacts of potential changes.
• Support the establishment of performance and process metrics, including baseline measures, and participate in developing dashboards and scorecards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level