Business Process Automation Specialist

Cydcor•Agoura Hills, CA

1d•Hybrid

About The Position

Cydcor partners with Fortune 500 and emerging companies to drive customer acquisition and business growth. The Business Process Automation Specialist identifies opportunities for process improvement and independently develops, implements, and supports practical AI and automation solutions. This hands-on role combines business process analysis, technical development, and stakeholder collaboration. The specialist works with internal teams and the independent field sales network to understand business challenges, build reusable solutions, and provide technical resources and support that help users adopt new tools. The role focuses on assessing workflows, identifying repetitive tasks, and developing reusable, configurable solutions, primarily using Google Workspace. It also includes evaluating emerging AI and automation tools, supporting implementation and troubleshooting, documenting solutions, demonstrating tools, and collecting user feedback to improve their effectiveness and potential for broader use. The position is based in Agoura Hills, California, with on-site work Monday through Thursday and optional remote work on Fridays. Business travel is approximately 10%, including visits to participating independent sales offices; the percentage is to be confirmed.

Requirements

At least 1 year of relevant experience in workflow automation, business process improvement, AI enablement, business intelligence, or a related field.
Demonstrated experience identifying business process improvement opportunities and independently building, testing, and deploying automation solutions from concept through implementation.
Experience using scripting, low-code/no-code tools, or automation platforms to solve business problems.
Ability to translate business requirements into working solutions and explain technical concepts clearly to non-technical users.
Experience documenting tools and providing user-facing technical support.
Ability to work independently and collaborate with internal and external stakeholders.
Bachelor’s degree in a related field or equivalent experience.
Ability to travel approximately 10% for business needs, including visits to participating independent sales offices; the percentage is to be confirmed.

Nice To Haves

Experience with Google Apps Script, JavaScript, Google Sheets, and other Google Workspace tools.
Experience with CRM, commission, or reporting data from systems such as Salesforce, Xactly, or Qlik.
Hands-on experience with ChatGPT, Claude, Gemini, or similar AI tools.
Experience with APIs, Python, or system integrations.
Experience supporting sales operations, multi-location businesses, or independent business owners.
Experience assessing technology vendors and measuring the business value of solutions.

Responsibilities

Collaborate with internal teams and the independent field sales network to understand business needs and identify opportunities for AI and automation to improve efficiency.
Assess existing workflows, identify repetitive tasks, and prioritize opportunities for reusable solutions.
Gather feedback from participating users and recommend improvements based on practical business needs.
Design, build, test, document, and maintain automation solutions and AI-enabled tools, primarily using Google Workspace.
Develop reusable, configurable solutions rather than one-off tools for individual offices.
Evaluate emerging AI and automation tools, test promising options, and assess their potential business value.
Handle confidential business and compensation-related information with appropriate care and discretion.
Provide demonstrations, clear user guides, and technical support for available solutions.
Support interested users with implementation and troubleshooting while gathering feedback to improve tools.
Work with internal departments and participating independent sales offices to evaluate solution effectiveness and opportunities for broader use.