Business Process Automation Analyst

Medavie

1d • Hybrid

About The Position

The Business Process Automation & Optimization Analyst plays a key role in improving operational efficiency by analyzing business processes, identifying opportunities for optimization, and delivering automated solutions using Medavie’s approved AI, low code platforms, and workflow technologies. This role bridges business and technology—helping teams work smarter, reduce manual effort, and enhance employee and client experiences.
This is a 12 month term position, which will include benefits.

Requirements

• Post-secondary education in Business, Technology, Engineering, Operations, or a related field.
• 2–5 years of experience in process improvement, business analysis, automation, or digital operations roles.
• Experience with methodologies: Agile delivery, SDLC, user acceptance testing, change management, process mapping
• Ability to design, build, and maintain automated workflows.
• Experience with AI platforms, automation tools, or low code technologies like Co-pilot and Power Automate, Alteryx
• Proficiency with data analysis and visualization tools (Excel, Power BI, etc.)
• Proficient in VBA (without relying on the Macro Recorder).
• Strong understanding of SQL and ability to write queries.
• Troubleshooting and Analytical Skills with the ability to investigate issues thoroughly and find solutions proactively without requiring follow-up .
• Excellent critical thinking and business acumen.
• Ability to simplify complex processes and communicate clearly.
• Strong stakeholder management and collaboration skills.
• Curiosity and a continuous mindset improvement.
• Ability to manage multiple priorities in a dynamic environment.
• English, written and spoken.
• In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B).  This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Nice To Haves

• French would be considered an asset.

Responsibilities

• Process Analysis & Optimization Map and document current‑state business processes using standard methodologies (e.g., swim lanes, SIPOC, process mapping).
• Identify bottlenecks, inefficiencies, and opportunities for optimization across workflows, including complexity, change impact, and risk.
• Recommend simplified, scalable future‑state processes aligned with business goals.
• Support continuous improvement initiatives and establish measurable performance indicators.
• Automation Development & Delivery Build and configure automated workflows using AI tools, low code/no code platforms, RPA, or workflow engines.
• Design solutions that reduce manual work, improve accuracy, quality and accelerate turnaround times.
• Conduct testing, troubleshooting, and deployment of automated solutions.
• Familiar with agile delivery or sprint-based workflows.
• Maintain and update automations to reflect evolving business needs.
• AI Enabled Process Enhancement Identify where AI can augment or accelerate existing processes.
• Create prompts, templates, and workflows leveraging generative AI, Agentic Intelligence and copilots.
• Help operational teams adopt AI responsibly and effectively.
• Cross Functional Collaboration Work closely with business partners to understand their needs and translate them into clear automation and optimization requirements.
• Collaborate with IT, Data teams, and Process Owners to ensure successful integration and adoption.
• Support change management through documentation, training, and user guidance.
• Monitoring & Continuous Improvement Track and measure automation performance and ROI.
• Analyze process and automation data to drive ongoing improvements.
• Proactively identify new opportunities to optimize and automate workflows.

Benefits

• Full-time, 12 month term position in a well-established organization
• Flexible work arrangements and emphasis on work-life balance
• Remote and hybrid work options
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
• An organization where we encourage personal learning and growth with opportunities for career development and advancement
• Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees