Business Process Automation Specialist
Luminize•San Diego, CA
•$120,000 - $150,000•Onsite
About The Position
At Luminize, we help brands win, and as one of the top 5 Amazon sellers in the US, we're looking for top performers to grow with us. We're looking for a systems-minded builder who thrives on turning chaos into clean, scalable automation. As our Business Process Automation Specialist, you'll own the automation layer that lets Luminize manage 80+ brands without linear headcount growth — designing, building, and maintaining the custom tools, integrations, and AI-powered workflows that connect our entire operation.
Requirements
- Bachelor's degree in Business Administration, IT, Computer Science, or equivalent demonstrated experience
- 5+ years in business process improvement, automation, or systems integration; high-growth or multi-client environment preferred
- Strong proficiency with Google Apps Script (JavaScript), advanced Google Sheets, and at least one no-code platform (Zapier or Make.com)
- Hands-on experience with Google Workspace, Asana, Looker Studio, HubSpot, and at least one LLM API or AI tool
- Working knowledge of REST APIs and webhooks, including authentication, pagination, and rate limiting
- Ability to translate vague business problems into scoped, shippable solutions — without needing a fully written spec
- Comfortable challenging stakeholders when a process should be redesigned rather than automated
- Proven ability to ship high-impact MVPs iteratively rather than over-engineer from the start
Nice To Haves
- Amazon Seller Central, SP-API, or e-commerce operations experience a plus
Responsibilities
- Partner with department leads to identify high-impact manual workflows and quantify the cost of the status quo - hours lost, errors made, delays and missed handoffs.
- Translate ambiguous business problems into scoped, deliverable solutions, push back when a process needs redesign before it can be automated, and evaluate best practices across teams to eliminate redundant work.
- Architect, build, and maintain custom tools across the Google ecosystem (Apps Script, Sheets, Docs, Forms) as our primary internal SME.
- Use Zapier, Make.com, and Asana to create automated handoffs between teams.
- Build integrations across Asana, HubSpot, Google Workspace, Slack, and Looker Studio to eliminate manual data entry and keep data in sync in real time.
- Automate recurring end-to-end processes like client onboarding, reporting pipelines, and internal HR workflows.
- Error-proof inputs across the org with validation, guardrails, and exception handling.
- Identify where LLMs (Gemini, Claude, ChatGPT) can replace manual analysis, summarization, categorization, or extraction work.
- Build production AI workflows for use cases like client feedback categorization, meeting transcript analysis, and document parsing.
- Stay ahead of the curve as new tooling emerges.
- Drive adoption of new systems through training, documentation, and hands-on end-user support.
- Write and maintain SOPs and runbooks so every workflow is fully transparent, easily supportable, and immediately transferable.
- Partner with IT and Business Systems on shared infrastructure, access controls, and tool governance.
Benefits
- Multiple medical plan options through Anthem Blue Cross
- Dental & vision insurance (including orthodontia and annual exams)
- Pet benefit program with savings on vet care, products, and services
- Paid vacation (accruing up to 120+ hours/year with rollover and cap)
- Paid holidays annually
- Coverage for spouses/domestic partners and dependents under 26
- Benefits begin on the first of the month after your hire date
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
