Business Process Analyst

AmeriLife•Clearwater, FL

About The Position

The Business Process Analyst supports both the systems and processes of the business unit, acting as a liaison between the business, IT and key stakeholders supported. Participates in data analysis, highly complex and escalated business issues; sets policy and procedures, updates documentation, provides training support to the Agency Operations team. This individual is continuously learning new skills and extending their competencies to enhance their contribution to projects, processes and assignments. This is a customer-oriented role requiring initiative and detail orientation, and with a focus on analytic problem-solving, effective relationship building, communication, professionalism and quality.

Requirements

Bachelor’s degree required
3+ years insurance industry experience preferred
Highly skilled in Excel, Word, and other software programs
Experience in leading multiple concurrent work-efforts or projects related to commissions systems
Process improvement or Lean Six Sigma skills preferred
Advanced levels of analysis and problem-solving skills
Highly motivated, self-starter
Detail oriented with strong problem-solving, analytic, communication, writing and presentation skills
Ability to communicate verbally and in writing in a clear, professional and concise manner
Demonstrates, and seeks to increase, his/her general domain knowledge in insurance administration & sales, and expertise in business process improvement
Ensures efficient and timely delivery of projects and tasks.
Plans ahead to complete assigned work given constraints such as time and business priorities, performs duties independently with general latitude for judgment and with a focus on high quality
Has a positive attitude, exhibits appropriate professionalism and works well in collaborative teams
Pro-active self-starter, efficient, and customer-focused

Responsibilities

Reviews, analyzes and evaluates complex business processes, data and stakeholder needs.
Initiates business process improvements across a wide range of processes, commissions systems and business areas.
Resolves highly involved issues escalated by business teams or stakeholders.
Manages and successfully delivers projects of moderate complexity.
Defines scope, objectives and business requirements for projects.
Assist in defining and designing process solutions to complicated business problems.
Implements, modifies, improves and maintains business processes and procedures.
Partner with stakeholders and team members to identify, document, assess and prioritize business needs.
Completes process documentation and standard operating procedures, provides training and performs quality reviews for the commissions processes.
Provides user acceptance testing support to project implementations.
Prepare proposals to develop new processes, commissions systems and/or operational changes.