Business Process Associate

Fisher Investments • Camas, WA

7d • $55,000 - $70,000 • Onsite

About The Position

The Business Process Associate supports business process improvements aligned with Global Business Private Group (PCG) goals. Working with Business Process Analysts, Program Managers, business stakeholders, and technology teams, the associate supports project execution, documentation, testing, and process improvement initiatives. The role offers an opportunity to develop foundational business analysis and project management skills while contributing to solutions that improve operational efficiency and the experience of internal and external clients.

The associate supports process improvement projects, gathers information and documents requirements, maintains process and project documentation, and assists with User Acceptance Testing. The role also supports training and change management, helps research business problems and identify improvement opportunities, participates in project meetings, and learns Agile and Scrum practices. As knowledge of Global PCG business processes, systems, and workflows grows, the associate progressively takes on additional responsibilities.

Requirements

• At least 1 year of experience in a role focused on executing business process improvement initiatives.
• Experience with project tracking software such as Confluence or Jira.
• High level of attention to detail.
• Ability to adapt to change in a fast-paced, team environment.
• Excellent communication skills.
• Ability to prioritize workload and manage time across various tasks.
• Proficiency in Microsoft Office software.
• Bachelor's degree or equivalent combination of education and experience required.

Responsibilities

• Support Business Process Analysts and Program Managers in executing business process improvement initiatives.
• Collaborate with business and technology partners to gather information, document requirements, and support project deliverables.
• Assist with and maintain documentation of processes, workflows, procedures, and project plans.
• Support User Acceptance Testing (UAT), including test planning, test execution, defect tracking, and post-production validation.
• Create and maintain training materials, user guides, and process documentation to support business and technology changes.
• Research business problems, gather data, and identify opportunities for process improvements.
• Participate in project meetings, document action items, and follow up on assigned tasks.
• Support change management activities, including communication, documentation, training, rollout preparation, and production hypercare.
• Learn Agile and Scrum methodologies while supporting user story writing, refinement, backlog activities, and project delivery.
• Build knowledge of Global PCG business processes, systems, and operational workflows while progressively taking on additional responsibilities.

Benefits

• Discretionary bonus based on firm and individual performance.
• 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
• A 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO and 10 paid holidays.
• Family Support programs, including 8 weeks of Paid Primary Caregiver Leave, $10,000 in fertility, family-forming, and hormonal health assistance, and backup child, adult, and elder care.
• Potential eligibility to participate in a hybrid work-from-home program, based on role, tenure, and performance; program is subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level