Business Process Analyst

USALLIANCE Financial • Rye, NY

6d • Hybrid

About The Position

A Business Process Analyst is responsible for leading and executing process improvements across deposit account services, payment solutions, and marketing initiatives. This role requires a strategic thinker who can work cross-functionally to drive operational efficiencies, enhance customer experience, and support business growth. The Business Process Analyst will also analyze customer feedback, particularly net promoter score (NPS) survey results, to look for process improvements to enhance the member experience.

Requirements

• High school diploma or equivalent required.
• 5+ yrs of experience in finance or related field
• Must be strategic minded and results oriented.
• Ability to influence others and move towards a common vision and/or goal
• Strong interpersonal skills with demonstrated ability to build and maintain strong working relationships within area of influence as well as cross-functionally within the larger organization
• Drive alignment a cross- functional teams with direct reporting structure.

Responsibilities

• Lead continuous improvement initiatives for Deposit Account Services and Payment Solutions to optimize operational efficiency and member satisfaction.
• Evaluate and improve payment processing systems to ensure they are efficient, secure, and user-friendly.
• Challenge the status quo to find ways to optimize performance to deliver results.
• Collaborate with cross-functional teams to identify, analyze, and implement process enhancements that align with the organization's strategic goals.
• Develop and execute improvement action plans.
• Facilitate communication between departments to ensure that process changes are effectively implemented and understood.
• Identify opportunities to streamline processes, reduce costs, and improve service delivery.
• Work with IT and other departments to implement technology solutions that enhance account management and member experience.
• Develop tracking tools and measures to support continuous improvement initiatives.
• Measure process improvement benefits after changes are implemented.
• Review and analyze net promoter score (NPS) survey results to identify trends, areas for improvement, and member satisfaction drivers.
• Work with the marketing team to develop strategies that address feedback from NPS surveys, enhancing overall member experience.
• Support marketing campaigns by ensuring that process improvements are aligned with marketing goals and customer expectations.
• Work closely with senior management to align process improvement initiatives with the organization’s strategic vision.
• Plan for and analyze gaps and trends and influence direction with business partners.
• Build cohesive relationships across all business lines and drive change.
• Support management in developing and executing strategic plans
• Prepare project plans including scheduling, costs, personnel matters, and other operational concerns.
• Recommend and prepare for implementation strategies to take advantage of business opportunities, technology

Benefits

• Competitive salary and benefits package
• 401K with 6% match
• Paid Time Off
• Wellness Time
• Paid Federal holidays
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.
• Annual corporate bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED