Business Process Analyst

QinetiQ US•Washington, DC

1d•$80,000 - $95,000

About The Position

We are seeking a Business Process Analyst to evaluate and improve how work moves through a large task-management environment at the National Guard Bureau (NGB). This role documents workflows, identifies process gaps, and recommends improvements to keep tasking efficient as volume and requirements evolve.

Requirements

Active Secret clearance
Bachelor's degree
5+ years of experience in workflow analysis, business process improvement, organizational assessments, knowledge management, performance measurement, and operational effectiveness
Lean Six Sigma Green Belt certification (minimum)
ACKMP certification
Strong oral and written communication skills

Nice To Haves

Degree in Business Administration/Management, Public Administration, Information Science, or Management
Experience interfacing with senior military and civilian officials, including familiarity with protocol

Responsibilities

Analyze workflows and task-management system interfaces to identify inefficiencies and recommend process controls and business rules
Develop and maintain standard operating procedures, business rules, and data-collection methodologies to standardize recurring processes
Serve as a subject-matter expert supporting development and revision of formal SOP and business-rules documents, including leading or supporting related working groups
Provide procedural guidance to staff on meeting deadlines and facilitate recurring coordination meetings on system and process improvements
Perform quality-control review of requests and approvals against established leadership controls
Maintain continuity standards and business rules so processes remain consistent and trainable through staff turnover
Build and maintain electronic recordkeeping functionality for the agency’s tasking/records system, including managing regular backups
Maintain electronic data and records in compliance with applicable records-management regulations, and manage email records and associated metadata
Provide archiving and data-management guidance to leadership, and maintain a knowledge library of best practices, lessons learned, and performance benchmarks
Manage and improve collaboration-site content and support knowledge-management capabilities
Track, analyze, and summarize legislative, hearing, and audit activity, providing impact summaries to inform senior leadership decisions
Research and develop proposed solutions and alternatives for sensitive or complex organizational issues, including original research where no established precedent exists
Consolidate recurring status reports, task trackers, and key initiative updates for distribution across the organization