Business Process Analyst

QinetiQ US•Washington, DC

1d•$80,000 - $95,000

About The Position

We are seeking a Business Process Analyst to manage recordkeeping systems and information governance for offices within the National Guard Bureau (NGB). This role maintains SharePoint sites and repositories, keeps records practices aligned with federal recordkeeping standards, and helps ensure information stays organized, retrievable, and properly retained. Good fit for someone detail-oriented who likes building order out of large volumes of documentation.

Requirements

Active Secret clearance
Bachelor's degree
5+ years of experience supporting SharePoint administration, records management, archives, information governance, document repositories, and knowledge management programs
Ability to analyze organizational information problems and recommend system/process controls
Strong oral and written communication skills
Experience in detailed requirements analysis, process documentation, and user acceptance testing
Ability to analyze complex technical/organizational systems and present findings clearly

Nice To Haves

Lean Six Sigma certification
Certified Records Manager (CRM) or Certified Records Analyst (CRA) certification
Microsoft SharePoint certification
Degree in Business Administration/Management, Public Administration, Information Science, or Management
Experience interfacing with senior military and civilian officials, including familiarity with protocol
Ability to maintain or redesign systems, tasking platforms, and process controls, and write/update procedures

Responsibilities

Administer and maintain multiple collaboration/SharePoint sites, including site structure, page content, and access permissions
Maintain an archive of signed delegation-of-authority records and similar governance documentation on a collaboration site
Maintain rosters and reference materials (e.g., workflow-manager contact lists) published to a collaboration site, updating them on a recurring and as-needed basis
Assist in updating official issuances, manuals, and standard operating procedures hosted on a collaboration site
Develop and maintain SOPs and data-collection methodologies that ensure repeatable, auditable recordkeeping practices
Continuously assess systems and processes, identify gaps or inefficiencies, and recommend improvements in coordination with stakeholders
Maintain electronic recordkeeping practices in line with applicable federal records-management standards, including identification, retrieval, and safeguarding of official records
Build and maintain electronic recordkeeping functionality for the agency’s tasking/records system, including capturing records into an archiving application and managing regular backups
Maintain inventories and file plans supporting retrieval of official records, and provide archiving/data-management guidance to senior leadership
Manage email records and associated metadata through an electronic recordkeeping system
Maintain a knowledge library of best practices, lessons learned, and performance benchmarks for distribution to stakeholders
Monitor and triage tasks across multiple workflow-tracking tools, transferring items between systems as needed