Business/Process Analyst

OnHires

About The Position

Our client is building an ambitious fashion-tech infrastructure that connects the entire fashion product lifecycle — from product development and demand validation to manufacturing, supply chain, commerce, fulfillment and the consumer experience. We’re looking for a Business Analyst / Process Analyst who can help our client understand how the business works today, turn that knowledge into clear processes, and redesign them where needed to make the company more efficient, scalable and automation-ready. This is not a role focused on documentation for documentation’s sake. You’ll help shape how the business actually operates. Analysis and development are not treated as two strictly separate phases. Once there is enough business and system context for an initial solution, the technical team can build and test with AI. What is discovered during development and testing feeds back into the analysis. You’ll continuously refine: Business logic; Rules and exceptions; Edge cases; TO-BE processes; Requirements; Documentation. You’ll work closely with both process owners and the technical development team to make sure the final solution works correctly in practice. The goal is not simply to document existing processes, but to understand, challenge and improve them.

Requirements

Previous experience in Business Analysis, Process Analysis or Systems Analysis
Can quickly break down and structure complex business processes
Know how to ask the right questions and identify missing rules, exceptions and contradictions
Can work comfortably at the intersection of business, data and IT systems
Think through processes end to end rather than focusing only on individual tasks
Understand how process design connects with implementation and business outcomes
Are interested in process automation and optimisation
Actively use AI tools and know how to use them to make your work significantly faster and better
Are independent, systematic and highly structured
Business & process analysis + systems thinking + strong process logic

Nice To Haves

You don’t need to be a fashion industry expert. What matters most is your ability to understand how a business works, make complex processes clear, identify what can be improved and translate that thinking into practical solutions.

Responsibilities

Map business processes from the initial trigger or input all the way to the final outcome and ownership
Break processes down into steps, responsibilities, decision points, business rules, edge cases, data and systems involved
Identify dependencies between different systems and processes
Turn process knowledge into clear, structured and reusable documentation
Build and maintain a consistent company knowledge base
Identify processes that can be simplified, redesigned or automated
Analyse the potential business impact of process improvements, including time savings, reduced manual work, fewer errors and lower costs
Design and iteratively refine TO-BE processes together with process owners
Work closely with the technical team during development and testing
Validate that business logic is correctly implemented and resolve newly discovered rules and edge cases
Continuously update processes and documentation as the business and systems evolve
Where relevant, measure whether process improvements actually delivered the expected results
Structure process interviews and discussions using AI
Create first versions of process maps and descriptions using AI
Identify missing information, contradictions and unanswered questions using AI
Structure business rules and edge cases using AI
Analyse and compare processes using AI
Identify automation and optimisation opportunities using AI
Structure and maintain the company knowledge base using AI