Business Process Analyst
About The Position
ASG is a managed IT service provider based in Connecticut that is heavily investing in an AI and Automations practice. This role is for a Business Process Analyst who will work directly alongside our vCIO team and AI/Automations team to understand client businesses, map their processes, and develop actionable roadmaps for AI and automation implementation. This position requires a blend of strategic thinking, analytical skills, and project management to drive real results for clients. The ideal candidate is proactive, enjoys interacting with people, identifying inefficiencies, and creating solutions, rather than solely focusing on desk work and presentations.
Requirements
- 3 or more years in a business analyst, process improvement, consulting, or operations role
- Comfortable working directly with business owners and executives, not just IT teams
- Strong written and verbal communication — you can take something complex and make it simple
- Familiarity with process mapping tools like Visio, Lucidchart, or similar
- Working knowledge of AI and automation tools — you do not need to be a developer but you need to know enough to have smart conversations about what is possible
- Experience building roadmaps or project plans tied to business goals and ROI
- Organized, self-directed, and able to manage multiple client engagements at once
Nice To Haves
- MSP or technology services experience is a plus but not required
Responsibilities
- Go onsite and remote with clients to map their core business processes from end to end
- Identify automation and AI opportunities across client workflows and document them clearly
- Partner with our vCIOs to build 12-month AI and automation roadmaps tied to real business outcomes
- Participate in the sales and pre-sales process by helping scope engagements, present findings, and close new projects
- Run discovery calls, process audits, and stakeholder interviews with business owners and department leads
- Work with the AI/Automations team to hand off scoped work and stay involved through delivery
- Track pipeline, progress, and results on active engagements and help drive accountability on the client side
- Help us build and refine the frameworks and templates we use across all clients as the practice grows
Benefits
- Direct access to leadership
- Clients who are genuinely interested in evolving how they operate
- A company that is investing in AI seriously
- Room to grow as the practice grows — this role has real upside
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
