Business Process Analyst

Baird•Louisville, KY

About The Position

We are currently seeking a Business Process Analyst to join the Operations Strategic Support department. Our team provides process analysis and improvement solutions; utilizing technology like Appian (BPMS), Appian, Automation Anywhere (RPA) and DocuSign (eSignature) to build custom applications that automate enterprise processes. As a Business Process Analyst, you will be responsible for business process analysis, business analysis, relationship management, quality assurance and project execution.

Requirements

A minimum of three years of relevant experience and a proven track record of delivering substantial business results.
Experience should cover areas of process analysis, business analysis, and project management, preferably within a diversified financial services firm
BBA/BS in Management Information Systems, Information Technology Management, Computer Science, Business Administration or Finance is preferred
Working knowledge of Business Process Model and Notation (BPMN) and Decision Modeling Notation (DMN)
Advanced computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Project, SharePoint, and Visio

Responsibilities

Conduct process discovery and elaboration workshops to document current state processes
Utilize six sigma methodologies, like DMAIC, to facilitate process improvements
Perform business process gap analyses to meet business unit’s desired outcomes
Model future state business processes using the BPMN (Business Process Model and Notation) 2.0 analytical method
Lead various requirements elicitation techniques including workshops, interviews, and surveys
Understand and implement design thinking principles in order to drive application development.
Design creative process solutions to client problems that enhance user experiences (UX)
Define, refine, and maintain user stories to meet the project goals and objectives
Facilitate regular product demonstrations to solicit feedback from multiple stakeholders
Collaborate with project team members to develop quality sustainable process solutions
Familiar with the fundamentals of database design, interpret data and generate visualizations to support analysis
Develop strong partnerships with team, functional peers, sponsors, and multiple stakeholders
Effectively manage expectations of project sponsors and committees
Seeks out opportunities to optimize client experiences and deepen client relationships
Tailors communication appropriately for both technical and non-technical audiences
Create and maintain comprehensive test plans based on user story acceptance criteria
Facilitate User Acceptance Testing (UAT) with a cross-functional project team
Define milestones and metrics for project success
Perform activities such as controlling scope and timeline
Responsible for release management
Facilitate user communications and training
Active change agent that works collaboratively with associates at all levels of the organization
Navigates complexity and uses influence skills to manage relationships and projects
Ability to lead with influence without formal organizational authority
Be an active team member within a community of practice environment.
Seek out opportunities to serve in leadership roles throughout the organization
Conduct the onboarding and technical training of new engineering associates and participate in ongoing mentoring with team members
Implement continuous improvement and innovation opportunities using new or current technologies
Shows curiosity in learning new ideas and finding practical opportunities to leverage them in daily work