Business Process Analyst

Associa•Des Peres, MO

2h•Onsite

About The Position

The Business Process Analyst is responsible for managing contractor licensing, permitting, insurance coordination, and project documentation across multiple jurisdictions nationwide. This role serves as a key cross-functional partner to project managers, accounting, subcontractors, and leadership to maintain operational continuity, mitigate risk, and drive efficient project delivery.

Requirements

Must be able to communicate effectively with internal and external customers and clients
Must be able to wear safety gear at all times while on the job site.
Knowledge of remodel, reconstitution, restoration projects (documentation, safety, required reporting, regulations, etc.)
Proficient in Word, Excel and Microsoft.
Knowledge of OSHA worksite and personal safety
Professional communication skills (phone, interpersonal, written, verbal, ).
Professional customer service
Interpretation and completion of verbal and/or written instructions at a proficient
Time management and time critical prioritization
Self-motivated, proactive, detail oriented and a team
High School Diploma or GED Required
1-3 years of directly related or closely related experience / Customer Service

Nice To Haves

Knowledge of State or local governmental safety requirements is a plus.
May be required to provide own basic tools (power drill, power saw, screwdrivers, level, hammer, etc.)

Responsibilities

Manage all LHR’s contractor licensing across multiple jurisdictions nationwide, including new applications, renewals, and ongoing compliance maintenance.
Coordinate directly with qualifiers regarding continuing education requirements and testing schedules.
Facilitate weekly licensing meetings with qualifiers and leadership to review progress, address issues, and maintain momentum on licensing efforts.
Maintain regular communication with building departments to ensure our licensing efforts remain aligned with their ever evolving and jurisdiction-specific requirements.
Obtain required signatures and documentation for licensing.
Coordinate check requests for application submissions and manage the timely shipping of highly important documents via USPS, UPS, FedEx, and other carriers.
Coordinate with accounting to obtain and submit audited financial statements, balance sheets, and other required financial documentation for licensing purposes.
Oversee permit applications, tracking, and closeout across various jurisdictions.
Communicate directly with building departments to resolve issues and ensure approvals.
Coordinate supporting documentation for permitting by working with project managers to obtain engineering plans, surveys, and other required materials, including but not limited to managing bulk mailing of demolition notifications to support permit approvals.
Assist in coordinating inspections and manage follow-ups as needed.
Complete permit questionnaires, conduct permit research, and manage permit documentation and filing within Procore.
Manage insurance applications and coordinate policy renewals, including handling multiple policies with aligned expiration dates to ensure continuous coverage and avoid lapses.
Distribute Certificates of Insurance (COIs) and maintain documentation.
Support policy administration by coordinating documentation, tracking deadlines, and ensuring all insurance-related requirements are accurately maintained and aligned with company and regulatory standards.
Track and manage jurisdiction-specific requirements and nuances that arise during policy renewal periods, leveraging experience, spreadsheets, and attention to detail to ensure accurate outcomes, and no lapses in our licensing.
Cross-trained in subcontract agreements, change orders, and warranty processes, allowing me to step in and support multiple areas of project operations. This includes preparing, reviewing, and tracking subcontract agreements, assisting with change order execution and documentation, and supporting warranty-related workflows to ensure accuracy, compliance, and timely resolution.
Support contract execution by ensuring all required documentation is accurately completed, properly routed, and consistently tracked through to final execution.
Coordinate and communicate with multiple parties, including project managers, subcontractors, accounting, and leadership, to ensure timely approvals, resolve discrepancies, and keep all documentation aligned for efficient and compliant project execution.
Provide coverage for team members during absences to maintain workflow continuity.
Support cross-departmental needs and shifting priorities as they arise.
Check the service inbox daily and ensure all emails are properly reviewed and assigned.
Serve as a support resource across departments by managing a wide range of ancillary requests and responding to operational questions as they arise, helping to maintain efficiency and continuity across teams.
Collaborating with marketing team for website updates and ongoing maintenance including, but not limited to employee bios and photos, Client testimonials, leadership team page updates, success story page, meet the team page, and career page.
Ordering employee business cards, name tags, coordinating logo apparel.
Ordering signage to LHR jobsites.
Other branding duties such as ensuring the most updated LHR branding is on signage, documents, brochures, PowerPoint, templates, etc.