Business Process Analyst

Internova Travel Group•Remote,

2d•$41,626 - $68,292•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Requirements

Corporate travel experience with direct exposure to Travel Quality Systems and GDS scripting.
Experience with Concur Compleat, iQCX, AQUA, etc.
Experience with Sabre Scribe or Sabre Red Apps.
Experience with Amadeus Smart Scripts/ Smart Flows/ Quality Monitor.
Proven hands-on experience with at least two GDS platforms (Amadeus, Apollo, Galileo, Sabre, or Travelport Plus), including knowledge of industry practices and corporate travel standards.
Strong communication and stakeholder management skills, effectively setting and managing expectations with internal and external partners.
Highly organized and self-directed, with the ability to manage multiple priorities, work independently, and consistently deliver high-quality results on time.

Responsibilities

Defining, developing, and delivering mid-office technology solutions and agent-facing systems.
Leading testing efforts.
Documenting system behavior and processes for operational and support teams.
Serving as a subject matter expert (SME) across supported platforms.
Overseeing the evaluation and delivery of automation-related requests and projects, including quality control systems, GDS scripting, and business analysis.
Driving agent productivity, end-to-end automation, and operational quality through innovative technology solutions.
Gathering, analyzing, and documenting business requirements from stakeholders.
Translating operational needs into functional specifications and solutions.
Collaborating cross-functionally to validate and ensure accuracy of business and technical requirements.
Managing intake, prioritization, and tracking of requests and projects.
Coordinating delivery across teams, including QA, development, and releases.
Owning release of features and functions, including coordinating QA and UAT testing as well as coordinating release with other applicable tools and teams.
Ensuring solutions meet requirements through QA, UAT, and validation.
Monitoring system performance and resolving issues impacting quality control processes.
Owning subject matter expertise across systems and processes.
Establishing and maintaining standards, documentation, and process governance.
Driving issue resolution, solution validation, and knowledge sharing to support continuous improvement.