Business Process Analyst- Mainframe Software Division

Broadcom•Melville, NY

1d•Onsite

About The Position

The Business Process Analyst team in the Mainframe Software Division (MSD) at Broadcom is responsible for ensuring customers and Broadcom meet contractual Mainframe License and reporting obligations. The team's mission includes supporting the Mainframe MCL and MWP License Programs SCRT submissions and usage reconciliation, acting as an additional revenue engine for MSD, gaining business insights into product usage, version currency, and feature adoption for sales and product owners, and providing sales with insights into the customer lifecycle of license programs for renewals.

Requirements

Flexible team player who is able to interact and establish positive working relationships cross functionally and at all levels.
Familiarity or working knowledge with Oracle, access database, or other relational databases.
Analytical and problem-solving skills.
Knowledge of data gathering, cleaning and transforming techniques.
Reporting and data visualization skills using software.
Data Warehouse Usage Experience.
Proficiency in Microsoft Excel.
Dependable - Ability to set and meet deadlines.
Ability to work in high-pressure situations.
Technical writing skills.
Excellent attention to detail.
Excellent organization and written and verbal communication skills.
Quality Mindset - Ability to QA and troubleshoot data.

Nice To Haves

Knowledge of SCRT Reports, Mainframe Contracts and Mainframe Pricing a plus.
Ability to navigate contracts to find specific phrases or information.

Responsibilities

Validate New MCL and MWP signed contracts against the SCRT Customer Setup (SCRT Billing Record) for the customer’s Annual Consumption Audit (True Up).
Navigate, research, trouble shoot and request Sales Accounting to make SCRT field corrections on the Oracle contract as needed.
Ensure that the SCRT reports submitted and the data is accurately sync through to customer’s SCRT billing record.
Review and troubleshoot any inconsistencies.
Work with the MCL Account team to review the customer’s account and to identify and resolve any inconsistencies (excluded LPAR, Machine Status change, and missing SCRT reports) before the true up date.
Run various Incorta reports to maintain data integrity and identify any discrepancies, errors, etc. before the automated SCRT systems calculates the true up.
Maintain the information submitted by our internal and external customers.
Conduct monthly status calls with the different regional Account teams to review MCL customers for their annual consumption true up audit.
Review and complete final annual MCL Consumption Audits (True Up) identifying if there is a rollover or overage.
Site Mapping – Research for support Site ID# to map to the new customer number.
LPAR Change Request (Wolken support cases) – Receive, review and request necessary LPAR updates per the customer’s request.
Monitor the SCRT Admin mail box - Respond to inquiries in a timely manner.
Identify process improvements and make recommendations for streamlining processes.
Participate in Special Projects while managing other responsibilities.
Documenting and sharing learned best practices.
Become a subject matter expert and own a specific process.
Demonstrate comprehensive contract and system knowledge and critical thinking skills.