Business Process Analyst

American Electric Power•Columbus, OH

9d•Onsite

About The Position

The Business Process Analyst Associate will assist in analyzing process data from across AEP and providing insights using data analytic and artificial intelligence tools. This role will emphasize leveraging advanced analytical techniques and data querying capabilities to solve complex business problems and uncover deeper insights from enterprise data, including contributing to the design of intelligent, agentic AI solutions and workflow automations. This entry-level position will involve supporting process improvement initiatives and measuring value realization, including the development and monitoring of KPIs and metrics in collaboration with business partners. The associate will work alongside business partners to gain an understanding of KPIs and the frameworks that support sustainability efforts. A strong data-driven mindset with the ability to translate business questions into analytical approaches and automated solutions is critical to success in this role.

Requirements

Associate's degree in project management, Business Process, Business, or related field or equivalent experience.
Minimum of two (2) years of experience in continuous improvement process activities, operations, project management or business analytics.
Experience working with structured and unstructured data, performing data analysis, and using analytical tools to derive insights is strongly preferred, including exposure to automation or AI-driven solutions.
Strong working knowledge of SQL for data extraction, transformation, and analysis is highly preferred.
Proficiency in the MS Office suite (Excel, Word, PowerPoint) and Python is required.
Ability to explain complex analytical findings and automated/AI-driven solutions in a clear, business-friendly manner.
Strong communication skills; ability to communicate clearly with various levels of AEP management.
Demonstrate ethical behavior and support the Company’s Corporate Compliance Policy.
Participate in fostering a culture of continuous process improvement.
Demonstrated curiosity and problem-solving mindset with a focus on leveraging data, automation, and AI (including agentic frameworks) to drive business outcomes.

Nice To Haves

Familiarity with Power Apps and Power BI is a plus.

Responsibilities

Assist in analyzing enterprise process data to create insights.
Apply Python and SQL to extract, transform, and analyze large datasets to answer complex business questions.
Support the development and measurement of KPIs in collaboration with the business unit to assess ongoing value to AEP.
Develop data models and perform deeper statistical or trend analysis to enhance KPI insights.
Help implement designed process workflows using process data in partnership with business units.
Assist in building and supporting process automations and agentic AI-driven workflows to improve efficiency and decision-making.
Assist in defining and monitoring performance metrics (Key Performance Indicators) to evaluate the effectiveness of process improvements.
Participate in developing and conducting training sessions for employees on process changes, roles and responsibilities, and system standards.
Collect organizational feedback and maintain process change documentation in an organized manner.
Contribute to mapping out proposed processes with a broad, high-level perspective of the organization.
Support the evaluation of real and potential risks to projects or process implementations.
Aid in the preparation of reports and presentations for higher-level management.
Create data-driven storytelling through visualizations and analysis to support decision-making.