Financial Services - Business Process Analyst

Guidehouse•Washington, DC

1d•Hybrid

About The Position

The Business Process Analyst analyzes, documents, and improves business processes to increase efficiency, consistency, and effectiveness across the organization. The role partners closely with stakeholders to identify pain points, gather requirements, and translate business needs into clear process maps, recommendations, and improvement initiatives. The analyst assesses current-state workflows, designs future-state processes, and supports implementation through change management and performance metrics. This role often supports technology, data, or modernization efforts by ensuring solutions align with business objectives and operational realities.

Requirements

BA/BS in business, economics, information systems, operations, or related field from an accredited institution.
Minimum of 8 years of experience (3+ years leading) conducting business process analysis, process mapping, and requirements elicitation.
Demonstrated experience leading development of As-Is and To-Be process maps, workflows, and documentation.
Experience facilitating interviews and requirements workshops with business and technical stakeholders.
Proficiency with common process modeling and documentation techniques (e.g., swim lanes, journey maps, BPMN, IDEF, UML).
Demonstrated skills in delivering excellent presentations, visualization, and report writing.
Demonstrated experience with communication and stakeholder management.
Experience utilizing process improvement methodologies (e.g., Capability Maturity Model, Six Sigma, BPM, Kaizen, etc.).
Experience utilizing agile methods and tools (e.g., Scrum, Kanban, Jira, Trello, etc.).
Experience supporting economic, financial, data-intensive, or analytical business domains.
Demonstrated experience identifying cross-organizational patterns, inefficiencies, and improvement opportunities.
Experience translating business needs into technology-enabled process and capability requirements.
Familiarity with data pipelines, analytical workflows, or model lifecycle processes.
Experience working in environments with decentralized operations and federated governance models.
Experience supporting or informing technology modernization, cloud migration, or platform rationalization initiatives.
Must be a US citizen due to contractual requirements.

Nice To Haves

Strong analytical and critical‑thinking skills — ability to assess complex workflows, identify root causes, and spot cross‑process inefficiencies or risks.
Excellent stakeholder engagement and facilitation skills — comfortable leading workshops, interviews, and working sessions with both business and technical stakeholders at multiple levels.
Clear communication and visualization ability — can translate complex processes into clear process maps, narratives, and executive‑ready visuals that drive decision‑making.
Process improvement mindset — experience applying structured methodologies (e.g., Lean, Six Sigma, BPM, Agile) to design practical, future‑state processes.
Ability to translate business needs into actionable requirements — bridges business objectives with technology, data, or automation solutions in a way that enables implementation and measurable outcomes.
Professional certification (e.g., BPM, Six Sigma, CBPP, PMI-PBA)

Responsibilities

Analyzes, documents, and improves business processes to increase efficiency, consistency, and effectiveness across the organization.
Partners closely with stakeholders to identify pain points, gather requirements, and translate business needs into clear process maps, recommendations, and improvement initiatives.
Assesses current-state workflows, designs future-state processes, and supports implementation through change management and performance metrics.
Supports technology, data, or modernization efforts by ensuring solutions align with business objectives and operational realities.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend