Business Process Analyst

Boston Dynamics•Waltham, MA

1d•Hybrid

About The Position

The Business Process Analyst is responsible for analyzing, designing, and optimizing end-to-end business processes to ensure corporate strategy is translated into coordinated, cross-functional execution. The Analyst serves as a process architect and systems thinker, focused on uncovering bottlenecks, improving handoffs, identifying automation opportunities, and driving operational discipline across the organization. This role sits within Business Operations and works horizontally across GTM, Finance, Operations, and IT. This role is located in Waltham, MA and requires four days/week onsite.

Requirements

Bachelor’s degree in business, operations, or a related field.
Experience owning or materially contributing to enterprise-scale process design and/or system implementations.
Experience operating in a scaled, audit-aware, or regulated environment.
Strong working knowledge of CRMs, ERPs, MRPs, MAPs, and related enterprise systems.
Demonstrated ability to work through ambiguity, manage competing priorities, and drive alignment across teams.
Exceptional communication, organization, and attention to detail.

Responsibilities

Own the end-to-end design, documentation, and governance of assigned business processes, including change control and ongoing optimization (e.g., lead to cash, procure to pay, plan to produce, and record to report).
Identify inefficiencies, friction points, and redundancies across workflows; recommend and drive process improvements, particularly at cross-functional handoffs.
Facilitate alignment and decision-making when tradeoffs arise, balancing speed, scalability, and control.
Ensure processes support internal controls, audit readiness, and operational rigor.
Partner with cross-functional stakeholders to align processes with business objectives.
Serve as the primary translator between business users and IT, gathering requirements, clarifying needs, and ensuring solutions are both technically feasible and operationally sound.
Own the business intake and prioritization of system enhancements in partnership with IT.
Translate process requirements into clear, actionable system requirements that meet company standards.
Collaborate with the BizOps Insights team to define, track, and operationalize key metrics that inform optimization and accountability.
Oversee user acceptance testing and support enablement efforts to ensure successful adoption of new processes and tools.
Drive structured change management when introducing new processes or tools.
Establish and enforce process governance standards to maintain operational discipline and audit readiness.