Business Process Analyst

SEDAA•San Ramon, CA

About The Position

We are looking for a Technical Guidance Document Writer with strong Business Process Analysis experience to develop, maintain, and improve technical and business guidance documentation. The ideal candidate will be comfortable working across multiple teams, interviewing subject matter experts, understanding business processes, translating complex information into clear and actionable guidance, and keeping documentation accurate and up to date. This role requires a combination of business process analysis, technical writing, stakeholder management, and documentation skills.

Requirements

5+ years of experience in business process analysis, technical writing, business analysis, process documentation, or a related field.
Demonstrated experience gathering information from multiple teams and translating it into business or technical documentation.
Strong understanding of business process analysis and process mapping.
Experience creating and maintaining technical guidance documents, process documentation, SOPs, work instructions, or user guides.
Strong interviewing and stakeholder-management skills.
Excellent written and verbal communication skills.
Ability to understand complex processes and explain them clearly to different audiences.
Strong attention to detail and ability to identify inconsistencies or gaps in documentation.
Ability to work with SMEs and stakeholders who may have different perspectives or levels of technical knowledge.
Experience managing multiple documentation projects simultaneously.

Nice To Haves

Experience working in a large enterprise or highly regulated environment.
Experience documenting IT, software, operational, or business processes.
Experience with process-flow and diagramming tools such as Visio, Lucidchart, or similar.
Experience with documentation and collaboration platforms such as Confluence, SharePoint, Microsoft Office, or similar tools.
Familiarity with Agile, SDLC, or other structured project methodologies.
Experience working with Jira, ServiceNow, or similar enterprise workflow tools.
Experience creating documentation based on system changes, business requirements, or process improvements.
Technical background or experience working closely with software engineering/IT teams is a plus.

Responsibilities

Work with multiple business, technical, operational, and subject matter expert teams to gather information and understand existing processes.
Analyze business processes, workflows, systems, and procedures to identify documentation gaps and areas requiring updates.
Conduct interviews, working sessions, and information-gathering meetings with SMEs and stakeholders.
Translate complex technical and business information into clear, concise, and easy-to-follow guidance documents.
Create, update, and maintain technical guidance documents, process guides, procedures, FAQs, reference materials, and other supporting documentation.
Review existing documentation for accuracy, consistency, completeness, and alignment with current business processes.
Identify discrepancies between documented procedures and actual business practices and work with stakeholders to resolve them.
Collaborate with cross-functional teams to validate documentation before publication.
Track changes to processes, systems, policies, and requirements and ensure documentation is updated accordingly.
Develop process flows, step-by-step instructions, decision trees, and other visual or structured documentation when appropriate.
Organize and manage information gathered from multiple sources and ensure it is reflected accurately in the final documentation.
Establish and maintain documentation standards, templates, terminology, and version-control practices.
Work independently while managing multiple documentation efforts and competing priorities.
Communicate effectively with both technical and non-technical stakeholders.