DWM Business Process Analyst I (DWM Information Systems)

City of Atlanta•Atlanta, GA

10h•$58,977 - $78,735

About The Position

The Business Process Analyst serves within the Office of Atlanta Information Management at the City of Atlanta's Department of Watershed Management (DWM). This position bridges the gap between business operations and technology-driven project delivery by providing analytical, documentation, and coordination support across a portfolio of IT and infrastructure projects. The Business Process Analyst is responsible for eliciting and documenting business requirements, supporting project planning activities, tracking deliverables, and facilitating stakeholder engagement throughout the project lifecycle. This role operates within an ITIL and PMI-aligned governance framework and collaborates closely with Project Managers, IT leadership, and operational staff across DWM divisions.

Requirements

Knowledge of the project management lifecycle (initiation, planning, execution, monitoring, closing)
Familiarity with Agile, Waterfall, and Hybrid project delivery methodologies
Working knowledge of ITIL service management principles
Understanding of government IT governance frameworks and compliance requirements
Advanced proficiency in Microsoft 365 suite (Teams, SharePoint, Excel, Word, Visio, PowerPoint)
Proficiency in Monday.com or similar project management platforms
Strong written and verbal communication skills with the ability to tailor messaging to diverse audiences
Ability to produce clear, concise, and professional documentation
Strong facilitation and meeting management skills
Data analysis and reporting skills; familiarity with dashboards and performance metrics
Strong organizational skills and attention to detail
Ability to manage multiple projects and priorities simultaneously in a fast-paced environment
Ability to work independently and collaboratively across cross-functional teams
Ability to exercise sound judgment and discretion in handling sensitive or confidential information
Ability to adapt to changing priorities, technologies, and organizational needs
Associate’s Degree in Business, Computer Science, or related field (Additional years of experience may be considered as a substitute for the required degree on an exceptional basis, with a minimum of three (3) years of professional related experience).
One (1) year of related experience

Nice To Haves

Knowledge of utility operations and public sector business processes is a plus
Bachelor’s Degree in Business, Computer Science, or related field
Two (2) years of directly related professional work
Project Management Professional (PMP) — PMI
PMI Professional in Business Analysis (PMI-PBA)
Certified Business Analysis Professional (CBAP) — IIBA
Agile certifications (CSM, PMI-ACP) a plus

Responsibilities

Elicit, analyze, and document detailed business and functional requirements for IT and infrastructure projects
Develop use cases, process flows, user stories, and business requirements documents (BRDs)
Conduct gap analysis between current and desired business processes
Maintain requirement traceability matrices to ensure alignment with project scope and deliverables
Facilitate JAD (Joint Application Development) sessions and stakeholder workshops
Assist Project Managers with the development and maintenance of project charters, work breakdown structures (WBS), and project schedules
Support monitoring and reporting of project milestones, risks, issues, and action items
Maintain and update project documentation in SharePoint, Monday.com, and other PMO-designated platforms
Coordinate with vendors, contractors, and internal teams to ensure project activities are on track
Prepare status reports and executive-level project dashboards for PMO leadership and stakeholders
Serve as a liaison between technical teams and business units to facilitate clear and timely communication
Identify and document stakeholder information using tools such as the Stakeholder Register and Salience Model
Facilitate meetings, capture meeting minutes, and distribute action items
Support change management activities, including communication planning and training coordination
Analyze existing workflows and recommend process improvements aligned with DWM operational goals
Support the development of KPIs, performance metrics, and reporting frameworks
Assist in the development of value stream maps, RACI charts, and standard operating procedures (SOPs)
Leverage data to support decision-making and continuous improvement initiatives
Adhere to PMO intake processes, project governance standards, and City of Atlanta IT policies
Support audit readiness by maintaining accurate and complete project records and documentation
Participate in portfolio reviews and contribute to lessons-learned documentation.
May perform other duties as assigned.