Geographic Information Systems Analyst I

COMTECH TELECOMMUNICATIONS • Broomfield, CO

9h • $60,000 - $70,000 • Onsite

About The Position

The GIS Analyst I is responsible for installing, maintaining, and supporting Guardian Map for 9-1-1 customers while also contributing to Comtech’s broader GIS systems, automation initiatives, and product ecosystem. This role blends customer-facing technical support, GIS data expertise, and ArcGIS Server/Web GIS administration. The Analyst will work closely with Operations, Deployment, Software Development, Product, Customer Support, and Data Management teams to ensure high-quality mapping performance across Comtech’s 9-1-1 product suite.

Requirements

• 1-3 years of GIS experience with modern industry standards for GIS systems, architecture, and automation.
• Experience supporting ArcGIS Server in Linux and Windows environments.
• Familiarity with Postgres, MSSQL, and database-backed GIS services.
• Proficiency in Python, ArcPy, ODBC connections, and automation scripting.
• Strong understanding of addressing, road centerlines, and GIS QA/QC.
• Experience with REST APIs, ArcGIS Server Manager/Admin interfaces, and service publishing.
• Ability to troubleshoot complex GIS, software, and configuration issues.
• Strong communication skills (verbal and written).
• Ability to work independently, manage priorities, and collaborate across teams.
• Attention to detail with a heavy emphasis on data quality.
• Have a high-level of familiarity and experience with ESRI ArcGIS desktop applications and GIS toolsets.
• Be comfortable with API interactions, REST interfaces and both the admin and manager interfaces for server.
• Must be comfortable publishing and maintaining GIS services on local ArcGIS servers or ArcGIS Online.
• The ability to resolve issues from an analytical perspective using critical thinking and best practices.
• The ability to communicate effectively, both verbally and in writing.
• Detail orientated, able to demonstrate QA/QC best practices.
• The ability to be flexible, team oriented, self-motivated and to able to determine appropriate tasks with little intervention.
• Maintained GIS for Computer-Aided Dispatch software
• Experience with an IT Ticketing System: Remedy, Helix, JIRA etc

Nice To Haves

• Knowledge of 9-1-1/Public Safety, NG9-1-1 GIS standards, FCC map requirements, and/or the NENA GIS Data Model is preferred but not essential.
• Knowledge and/or experience in the 9-1-1/Public Safety field preferred.
• Experience with GIS Software: ArcGIS Pro/Desktop, ArcGIS Server, QGIS, etc
• Databases: Oracle, Oracle Spatial, SQL Server, PostgreSQL/PostGIS
• Scripting: Python, ArcPy, GML, VB/VBA, KML, Model Builder
• Platforms: Windows, Windows Server, Linux, Cloud
• Project Management, communication, leadership, and critical-thinking skills.

Responsibilities

• Install, configure, update, upgrade, and maintain Guardian Map GIS data for PSAP customers; provide technical troubleshooting for map display, GIS data ingestion, call plotting, and performance issues.
• Train call-takers, supervisors, and GIS staff; support customer onboarding and maintain strong customer relationships.
• Support ArcGIS Server deployments on Linux, Windows and cloud, optimize map services, troubleshoot connectivity, and configure system alarms and monitoring.
• Identify automation opportunities and develop tools/scripts (Python, APIs, CLI) to streamline repeatable GIS processes.
• Support deployment and operation of GIS applications and ArcGIS Server instances in AWS environments.
• Maintain, organize, validate, and store GIS datasets; publish and maintain GIS services on ArcGIS Server and ArcGIS Online.
• Produce spatial reports, analysis, and data extracts to support internal teams and customer needs.
• Work with Operations, Deployment, Software Development, Product, and Data Management teams to support product improvements and customer deployments.
• Assist Account Management team with various Sales activities – identify possible GIS sales opportunities; present product demonstrations; determine and define project scope; draft Scope of Work documentation; respond to RFPs; create and submit sales quote requests; create product sales brochures and documents; assist with pricing of new GIS-related products.
• Work with Software Development team to identify, create, and test new product features and enhancements.
• Maintain system, architecture, development, and process documentation for internal and customer use.
• Participate in the 24/7 on-call rotation for production issue support.
• Assist other GIS analysts, support additional projects, and help balance team workload as needed.

Benefits

• Comtech’s Drug-Free Workplace Program
• Pre-employment drug screening
• Random, reasonable suspicion, and post-incident testing
• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree