BUSINESS SYSTEMS SPECIALIST I-VII (Geographic Information Systems [GIS])

City of Long Beach•Long Beach, CA

About The Position

The Business Systems Specialist (GIS) role operates under limited supervision and requires specialized expertise in advanced, enterprise-level Geographic Information Systems (GIS). This includes the administration and maintenance of ArcGIS Enterprise, specifically ArcGIS Server and ArcGIS Pro, as well as the management of multi-editor, versioned enterprise geodatabases (SDE), which involves performing administrative reconciliation and posting. The City’s GIS infrastructure supports various departments with diverse operational needs, including Public Safety, Public Works, Utilities, and executive leadership. The current vacancy is in Grade V ($46.922 - $63.920 Hourly).

Requirements

Bachelor's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems, or related field with major coursework in computer science or closely related field (proof required) AND one year of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as, Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.
Associate's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems, or related field with major coursework in computer science or closely related field (proof required) AND three years of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.
Completion of a certificate program or technical school in Computer Science or related field (proof required) AND four years of paid, full-time experience equivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.
Additional experience may be substituted for the required education on a year-for-year basis to the extent that the experience has prepared the individual to perform the duties of the classification.
Knowledge of the principles, techniques, and methods used in acquiring, developing, implementing, and/or enhancing computer hardware and software.
Ability to work with co-workers and members of the public through effective interpersonal, written, and oral communication skills.
A valid driver’s license, or the ability to arrange necessary and timely transportation for field travel, may be required for some assignments.

Nice To Haves

Bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.

Responsibilities

Performs specialized technical work pertaining to applications programming and analysis, system software/hardware analysis and design, and system administration and support activities.
Prepares or codes programs from specifications.
Tests and debugs programs.
Updates and modifies existing programs from detailed specifications.
Develops, maintains and/or updates system procedures and documentation.
Performs hardware and software maintenance on complex installations and data communications equipment.
Interfaces with end users to plan, define and implement systems modifications.
Accurately interprets end user needs and requirements and modifies or designs programs or systems to meet those needs.
Prepares detailed technical specifications for programmers to follow in program development and modification.
Provides timely, accurate and effective customer service.
Recommends options to end users by considering various solutions to business needs.
May act in a lead or supervisory capacity.
May prepare or evaluate training materials and manuals.
Administers and maintains ArcGIS Enterprise (ArcGIS Server, ArcGIS Pro, and ArcGIS Online), including publishing, optimizing, and securing GIS services with established governance standards and data-quality controls.
Manages multi-editor, versioned enterprise geodatabases (SDE), including administrative reconciliation and posting.
Develops web-based GIS applications using ArcGIS Experience Builder, StoryMaps, Dashboards, Survey123, and Instant Apps.
Supports crime-analysis workflows, response-time modeling, station-area planning, and/or Emergency Operations Center (EOC)-related functions.
Supports mobile and field-data collection workflows and integrates GIS with public-safety systems such as Computer Aided Dispatch (CAD) and Records Management Systems (RMS).
Develops and maintains enterprise GIS documentation, ensuring workflows and standards are clearly communicated across teams.
Collaborates effectively with cross-departmental partners to deliver accurate and actionable spatial intelligence.