Business Process Analyst

ASG Information Technologies • Wallingford, CT

12h • Onsite

About The Position

ASG is a managed IT service provider based in Connecticut, actively building an AI and Automations practice to help clients work smarter, reduce waste, and strategically leverage technology. This role is for a Business Process Analyst who will collaborate directly with the vCIO team and AI/Automations team. The analyst will engage deeply with clients to map their core business processes, identify inefficiencies, and translate these insights into actionable roadmaps and measurable results. The position requires a blend of strategic thinking, analytical skills, and project driving, with an emphasis on direct client interaction and decision-making involvement. It is suited for individuals who enjoy engaging with people, asking critical questions, uncovering hidden inefficiencies, and developing plans to resolve them, rather than a purely desk-bound role.

Requirements

• 3 or more years in a business analyst, process improvement, consulting, or operations role
• Comfortable working directly with business owners and executives, not just IT teams
• Strong written and verbal communication — you can take something complex and make it simple
• Familiarity with process mapping tools like Visio, Lucidchart, or similar
• Working knowledge of AI and automation tools — you do not need to be a developer but you need to know enough to have smart conversations about what is possible
• Experience building roadmaps or project plans tied to business goals and ROI
• Organized, self-directed, and able to manage multiple client engagements at once

Nice To Haves

• MSP or technology services experience

Responsibilities

• Go onsite and remote with clients to map their core business processes from end to end
• Identify automation and AI opportunities across client workflows and document them clearly
• Partner with our vCIOs to build 12-month AI and automation roadmaps tied to real business outcomes
• Participate in the sales and pre-sales process by helping scope engagements, present findings, and close new projects
• Run discovery calls, process audits, and stakeholder interviews with business owners and department leads
• Work with the AI/Automations team to hand off scoped work and stay involved through delivery
• Track pipeline, progress, and results on active engagements and help drive accountability on the client side
• Help us build and refine the frameworks and templates we use across all clients as the practice grows

Benefits

• You will be part of building something new, not maintaining what already exists
• Direct access to leadership — we are a tight team and decisions happen fast
• Clients who are genuinely interested in evolving how they operate, not just keeping the lights on
• A company that is investing in AI seriously, not just using it as a buzzword
• Room to grow as the practice grows — this role has real upside

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees