Business Process Analyst - Advisor

Fiserv•Coral Springs, NJ

7d•Onsite

About The Position

As a Business Process Analyst – Advisor, you will improve processes that support money movement and operational readiness across Payment Operations and Treasury Operations. You will partner with business unit leaders, technology teams, and other stakeholders to document workflows, design automation, and define key performance indicators (KPIs) for executive visibility. Your work will strengthen operational quality, reduce risk, and support excellent client and associate experiences.

Requirements

6+ years of experience in business process analysis or operational process improvement for payments, banking, or financial services, including experience working with money movement or payment operations.
5+ years of experience working with DPS products and services, including demonstrated understanding of how operational services affect clients and associates.
Experience defining, implementing, and monitoring KPIs or similar metrics to measure operational quality and performance.
Experience documenting processes, writing business requirements, and collaborating with product and technology teams on user acceptance testing.
Experience using ServiceNow or a similar service management platform to create and maintain knowledge articles and operational documentation.
Understanding of U.S. payment systems, including Automated Clearing House (ACH), card networks, and Early Warning Services (EWS) or similar capabilities.
Excellent verbal and written communication skills, including experience communicating findings and recommendations to stakeholders at all organizational levels, including executives.
Bachelor’s degree or higher in Business Administration, a Science, Technology, Engineering, or Mathematics (STEM) field, or a related discipline, or equivalent combination of education, related experience and/or military experience.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience leading cross-functional process improvement initiatives involving both business and technology stakeholders.
Experience with DOM or similar workflow/backlog management tools supporting operational change.
Experience designing and delivering content for associate or client training related to operational processes or tools.

Responsibilities

Document current operational processes and end-to-end workflows for Payment Operations and Treasury Operations.
Perform gap analyses to identify process, control, and tooling opportunities across operational teams.
Recommend and track procedural improvements, including those requiring system or DOM changes, through completion.
Define, implement, and monitor KPIs for operational processes to set and maintain clear client and associate expectations.
Analyze KPI results, escalate when goals are not met, and recommend data-driven remediation actions.
Identify opportunities for automation and re-architecture of tools that support operational processes and money movement activities.
Write clear, testable business requirements, support user acceptance testing and product demos, and track implemented changes and resulting operational impact.
Create and maintain operational knowledge content in ServiceNow, including knowledge articles, product FAQs, and learning materials for use by Learning and Development and operational teams.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.