Business Practices Coordinator- Chicagoland and Northern IL

Better Business Bureau of Chicago and Northern IL•Chicago, IL

9d•$19 - $19•Remote

About The Position

The Business Practices Coordinator serves as the operational coordinator for the Business Practices Department. The role manages accreditation administration, shared services functions, marketplace trust initiatives, compliance support, departmental reporting, and operational continuity. It is the primary Shared Services resource for Business Practices and provides backup support for Chicago-area Business Practices functions as needed. This remote position must be performed from the Chicago metro area. The successful candidate is organized, detail-oriented, adaptable, and able to balance competing priorities while providing excellent customer service and following BBB Standards for Trust. The position supports efficient, consistent, and effective Business Practices operations across the organization. The coordinator primarily owns accreditation applications and compliance, audits, shared services workflow management, business eligibility and verification reviews, marketplace trust support, reporting and metrics, process documentation and improvement, internal departmental support, cross-training, and backup coverage for Chicago operations. Chicago-area backup assignments may include U-MAP, MABP, and SWAB processing; business investigations; complaint and dispute workflows; business outreach; and accreditation and compliance cases.

Requirements

Associate degree or equivalent work experience.
At least two years of experience in business operations, compliance, accreditation, investigations, customer service, quality assurance, administration, or a related field.
Exceptional organizational skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities simultaneously.
Strong attention to detail and accuracy.
Professional judgment and decision-making abilities.
Proficiency with Microsoft Office, including Outlook, Word, Excel, Teams, and SharePoint.

Nice To Haves

Bachelor's degree.
Experience in accreditation, compliance, consumer advocacy, investigations, business operations, or nonprofit environments.
Experience with CRM, database, reporting, and workflow management systems.
Knowledge of BBB Standards for Trust and marketplace policies.

Responsibilities

Review and process new accreditation applications; determine eligibility under BBB Accreditation Standards and evaluate supporting documentation and verification requirements.
Communicate application deficiencies and required corrections; process approvals, denials, suspensions, revocations, and resignations according to policy.
Monitor accredited businesses’ compliance with BBB Standards for Trust; conduct accreditation audits and quality reviews; manage related correspondence, follow-up, records, and documentation.
Assist businesses in understanding accreditation requirements, BBB standards, and policies.
Coordinate Business Practices Shared Services; respond to internal requests from Sales, Customer Relations, Leadership, and Operations teams.
Complete business verification requests and eligibility reviews prior to solicitation; process ownership changes and business updates; manage internal requests for business information.
Support departmental projects and operational initiatives; monitor workflows and service-level expectations; coordinate task distribution and workload balancing when assigned.
Maintain departmental tracking tools and reporting systems; generate reports, maintain activity logs, monitor metrics, assist with data collection and analysis, and prepare documentation for leadership review.
Monitor accredited businesses for ongoing compliance; review and document marketplace trust concerns; support investigations into advertising and marketplace issues; identify and escalate potential policy violations.
Maintain compliance activity records, assist with standards enforcement, track corrective actions and business responses, and support marketplace trust initiatives.
Support educational workshops, webinars, business outreach, reputation management programming, and preventative education; promote BBB resources for improving business performance and marketplace practices.
Ensure accurate recordkeeping and support process improvement through documentation and tracking.
Provide backup coverage for Chicago Business Practices operations, including U-MAP, MABP, and SWAB processing, investigations, complaint and dispute workflows, business outreach, accreditation and compliance cases, and other team responsibilities as directed.
Contribute to cross-training, continuity of operations, collaborative relationships across departments, and departmental efficiency and process improvement.