Business Operations Supervisor

Fragomen•Valley, AL

13d•$96,000 - $114,000•Hybrid

About The Position

We are seeking an experienced Business Services Supervisor to lead daily office operations, case support functions, and team development across a fast-paced, professional services environment. This role requires a hands-on leader who can build efficient systems and ensure a high-quality workplace experience. This is a hybrid role, that will require in-office presence 4-5 days per week for the first three months, with occasional evenings and weekends required based on business.

Requirements

Bachelor's degree or equivalent work experience
5+ years in office management, workplace operations, or a related field; law firm or professional services experience strongly preferred
At least 1 year in a supervisory or leadership role with a track record of developing people
Experience building and documenting processes, SOPs, and training materials
Experience planning and executing events of varying size and complexity
Hands-on approach to facilities, space organization, and operational precision
Strong organizational, analytical, and problem-solving skills with the ability to manage competing priorities under pressure
A self-starter who takes ownership, follows through, and proactively communicates
Excellent written and verbal communication skills across all levels of an organization
Proficiency in Microsoft 365 including Word, Excel, PowerPoint, SharePoint Lists, and Teams is required

Responsibilities

Manage, mentor, and develop a team of office services coordinators
Conduct regular performance check-ins, development conversations, and training initiatives for direct reports
Build and maintain SOPs and training materials to ensure consistency and operational standards across the team
Oversee day-to-day administrative and records management functions
Review, modernize, and build scalable processes and procedures
Manage through high-volume and peak seasons, including surge planning and rapid resource allocation to meet shifting demands
Serve as first point of contact for ad-hoc operational issues, triaging and resolving with urgency and good judgment
Maintain a welcoming, well-organized front office environment, delivering exceptional hospitality to every visitor and employee who walks through the door
Plan and execute office events and catering, from team gatherings to larger firm-wide programming, including hands-on setup and breakdown
Support Facilities with supply chain management, inventory control, and coordination of deliveries
Support space planning including moves, seating allocation, floor plan updates, and stakeholder coordination
Build and maintain strong working relationships with attorneys, team managers, and supervisors across the firm, acting as a reliable and trusted resource for workplace needs
Collaborate cross-functionally with IT on equipment setup, office builds, and hybrid workspace needs
Serve as liaison for business continuity planning, safety protocols, and security training
Plan, coordinate, and execute office events end-to-end, from intimate team gatherings to large-scale office-wide programming, managing logistics, timelines, and vendor coordination throughout
Support and co-execute external events, client briefings, and community panels, serving as on-site host and point of contact for guests and speakers
Manage event setup, breakdown, and real-time troubleshooting to ensure smooth execution regardless of event size or complexity
Coordinate with internal stakeholders across departments to align on event goals, space needs, attendance, and communications