Business Operations Supervisor – Pacific Northwest

Carrier•Sacramento, CA

6d•$79,000 - $158,000•Hybrid

About The Position

Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work. This is a Hybrid role, 3 days in office, 2 days remote.

Requirements

Bachelor’s degree or High School diploma/GED with 7+ years Operations work experience
5+ years of experience in a field service business

Nice To Haves

People and accountability leader
Strong financial acumen
Common understanding of business audit requirements
Critical thinker and problem solver
Ability to coach and develop people
Knowledge of Salesforce
Knowledge of S4 / SAP
Excellent customer relations skills
A self-starter with a sense of time management

Responsibilities

Understand and meet the key performance indicators measures set by the organization
Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high-quality customer and operational support experience
Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
Serve as the primary escalation point for team members, removing barriers, resolving issues, and ensuring alignment to Carrier processes and business expectations
Hold the support team accountable for key performance indicators, operational cadence, daily management board metrics, and continuous improvement opportunities
Drive team continuity, cross-training, and redundancy across specialized functions to support business needs, coverage, and long-term team effectiveness
Partner cross-functionally with finance, sales, service, project, and operations leaders to ensure alignment, solve problems, and deliver consistent support outcomes
Support team development through coaching, feedback, training, and regular engagement to strengthen capability, accountability, and readiness for future business needs
Manage and execute operational tasks using Salesforce to monitor workflow, track activity, support data accuracy, and drive timely follow-up across sales and operations processes
Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.