Vice President of Operations - Pacific Northwest

Level5 Hospitality•Bozeman, MT

13h•Hybrid

About The Position

Level 5 Hospitality is seeking a strategic and results-driven Vice President of Operations for a hybrid-remote position based in the Pacific Northwest. In this role, you will lead the strategic planning, development, and execution of daily operational activities across our diverse portfolio. You will oversee all aspects of brand management, operational efficiency, and team performance to enhance profitability and guest satisfaction. At Level 5 Hospitality, we value innovation and excellence. This is your chance to shape operational strategies and contribute to a rapidly expanding organization that prioritizes integrity and leadership.

Requirements

Proven experience in leading operational strategies across multiple brands and regions.
Strong ability to collaborate with General Managers and executive teams to improve performance metrics.
Expertise in analyzing performance data and financial reports to identify growth opportunities.
Excellent communication skills, both verbal and written, to engage effectively with property teams and owners.
A passion for mentoring and developing emerging leaders within the organization.
Excellent verbal and written communication skills
Strong analytical and problem-solving skills, with proven ability to improve business processes and practices to reduce costs and increase efficiency
Ability to identify and implement best practices and continual performance measurement
Excellent interpersonal and negotiation skills
Excellent organizational skills and attention to detail
Strong supervisory and leadership skills
Proficient with Microsoft Office Suite or related software
Proficient with various financial tools required to make estimates, business forecasts, and strategic decisions
Bachelor’s degree in related field preferred
Minimum 7 years of senior leadership experience in hotel management
Minimum 3 years of Hotel General Manager experience

Responsibilities

Lead development and execution of operational strategy across brands and regions to build high performing teams and deliver exceptional guest experiences.
Oversee day-to-day operations across the hotel portfolio, ensuring brand standards, service consistency, safety, regulatory compliance, and elevated guest satisfaction.
Design, document, and implement scalable SOPs, launch frameworks, and process optimization initiatives to drive efficiency and accelerate new property ramp up.
Lead pre-opening, integration, and due diligence activities for acquisitions and managed properties, including operational feasibility, GM selection, staffing plans, and onboarding.
Manage financial performance: partner with GMs and finance to set and monitor annual budgets (including active participation in the GM Budget process), analyze P&L variances, and implement RevPAR, expense control, and profitability initiatives.
Provide operational and commercial guidance (front office, guest services, revenue strategies) to maximize profitability and guest experience.
Conduct regular property visits and data driven reviews to assess performance, close gaps, and implement corrective actions.
Establish and track key KPIs (RevPAR, GOP, guest satisfaction scores, turnover) and report results to leadership.
Mentor, coach, and develop General Managers and emerging leaders via performance management, targeted training, and succession planning; partner with HR on staffing, investigations, performance improvement, and consistent people practices.
Cultivate and maintain proactive owner and stakeholder relationships; deliver regular updates (monthly reports, quarterly meetings), present performance, and collaborate on strategic decisions.
Serve as the primary corporate–property liaison to align priorities, resolve issues, and ensure consistent operational execution.
Travel regularly to properties for inspections, coaching, pre openings, and owner meetings (typically 50–75% travel, flexible based on portfolio needs.)
Perform other related duties as required.