Business Operations & Strategy Analyst

Ascend Back Office Solutions•Hollywood, FL

3d•Hybrid

About The Position

Ascend is a healthcare management company building the operational infrastructure behind a growing concierge home health practice in South Florida. We support medically complex clients across Miami-Dade and Broward Counties. We are building the systems that make this business scalable and consistent, and we want an economics-minded analyst to help build them. You will work directly with our Director of Operations and leadership team. You will learn how a premium healthcare management operation creates value, how it measures whether it is working, and how it builds systems that make consistent excellence possible at scale. You will build things that remain in the business after you leave. Ascend is a South Florida healthcare management company that drives growth, optimizes service delivery, and builds the operational and innovation systems across its portfolio of Medicare and Medicaid home health agencies, care management services, and healthcare training, serving Miami-Dade and Broward Counties. Ascend is seeking a Business Operations & Strategy Analyst to support the build-out of the measurement, documentation, and HR systems that enable the organization and its managed entities to operate consistently, scale efficiently, and make data-driven decisions. This is a working role with direct exposure to leadership and real operational decision-making. The analyst will gain hands-on experience in business model development, operational systems design, performance measurement, and HR infrastructure inside a real, growing organization with active clients and measurable outcomes. The analyst will begin with a structured orientation to the Ascend management model and the service categories delivered across its managed entities before transitioning into system-building responsibilities. Throughout the engagement, the analyst will work alongside the Director of Operations to refine and document the operational playbooks and fulfillment engines, contributing directly to the strategic and operational work rather than observing it.

Requirements

Current enrollment in an undergraduate economics, business, finance, or related program
Strong quantitative and analytical reasoning skills
Demonstrated ability to manage independent work and deliver results on a consistent schedule
Professional written and verbal communication skills
Proficiency in Google Sheets, Microsoft Excel, or equivalent data organization tools

Nice To Haves

Coursework in operations management, organizational behavior, microeconomics, or strategic management
Exposure to CRM, HR, or project management platforms
Prior professional, research, or entrepreneurial experience
Interest in healthcare services, service business operations, or growth-stage companies

Responsibilities

Build and maintain the weekly Scalable operations scorecard, tracking the five core business performance metrics and presenting findings in the Monday leadership meeting
Develop the KPI attribution model connecting marketing channel activity to lead, client, and revenue outcomes
Assist with building the Leapsome HR infrastructure, including org chart, role competency frameworks, onboarding checklists, and initial training module content
Work with the Director of Operations to understand, refine, and convert operational playbooks and fulfillment engine frameworks into written Standard Operating Procedures for all three service categories
Identify process inefficiencies and submit documented improvement proposals with root cause analysis and projected measurable impact
Participate in the weekly Scalable leadership meeting as a contributing analyst, presenting data and recommendations, not observing