Business Operations & Strategy Analyst
About The Position
Ascend is a healthcare management company building the operational infrastructure behind a growing concierge home health practice in South Florida. We support medically complex clients across Miami-Dade and Broward Counties. We are building the systems that make this business scalable and consistent, and we want an economics-minded analyst to help build them. You will work directly with our Director of Operations and leadership team. You will learn how a premium healthcare management operation creates value, how it measures whether it is working, and how it builds systems that make consistent excellence possible at scale. You will build things that remain in the business after you leave.
Requirements
- Current enrollment in an undergraduate economics, business, finance, or related program
- Strong quantitative and analytical reasoning skills
- Demonstrated ability to manage independent work and deliver results on a consistent schedule
- Professional written and verbal communication skills
- Proficiency in Google Sheets, Microsoft Excel, or equivalent data organization tools
Nice To Haves
- Coursework in operations management, organizational behavior, microeconomics, or strategic management
- Exposure to CRM, HR, or project management platforms
- Prior professional, research, or entrepreneurial experience
- Interest in healthcare services, service business operations, or growth-stage companies
Responsibilities
- Build and maintain the weekly Scalable operations scorecard, tracking the five core business performance metrics and presenting findings in the Monday leadership meeting
- Develop the KPI attribution model connecting marketing channel activity to lead, client, and revenue outcomes
- Assist with building the Leapsome HR infrastructure, including org chart, role competency frameworks, onboarding checklists, and initial training module content
- Work with the Director of Operations to understand, refine, and convert operational playbooks and fulfillment engine frameworks into written Standard Operating Procedures for all three service categories
- Identify process inefficiencies and submit documented improvement proposals with root cause analysis and projected measurable impact
- Participate in the weekly Scalable leadership meeting as a contributing analyst, presenting data and recommendations, not observing
Benefits
- Mentorship from experienced healthcare operations and business leadership
- Ongoing part-time remote continuation following the summer term
- Professional reference upon successful completion of the engagement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
