BUSINESS OPERATIONS SPECIALIST

Arizona Department of Administration • Phoenix, AZ

6d • $61,200 • Onsite

About The Position

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking a sales expert to fill the Business Operations Specialist position. This position performs administrative, sales, and customer service functions while serving as the point of contact for the assigned customers. Supports revenue growth, customer retention, and new account development while managing high-volume orders. Coordinates the order life-cycle, including quotes, order processing, record-keeping, and issue resolution. Partners with internal teams to ensure timely service delivery. Also, supports reporting, identifying customer needs, and ensuring compliance with policies and procedures.

Requirements

• Knowledge of laws, rules, regulations, policies, and procedures relevant to the assignment
• Knowledge of customer service
• Knowledge of business operations and protocols
• Knowledge of management of multiple accounts in a large geographic territory
• Knowledge of techniques for building and sustaining professional relationships with customers and prospects
• Knowledge of problem-solving techniques
• Knowledge of principles and practices of office management and basic bookkeeping
• Knowledge of mathematics
• Knowledge of computers and various software programs
• Skill in verbal and written communications
• Skill in arithmetic
• Skill in developing and delivering presentations
• Skill in dealing with all levels of authority and cross-functional teams
• Skill in interpersonal relations
• Skill in developing and implementing effective sales programs and techniques
• Skill in organizing, tracking, and maintaining records, data, and reports
• Skill in coordinating projects, tasks, and timeliness across teams
• Skill in problem-solving and handling operational issues with sound judgment
• Skill in attention to detail and time management
• Ability to interpret ADCRR policy and procedures
• Ability to supervise an inmate workforce
• Ability to work in a correctional environment
• Ability to diplomatically and tactfully respond to customer complaints/concerns
• Ability to establish and maintain effective working relationships with employees and clients
• Ability to manage and evaluate required documentation and files
• Ability to communicate in a clear and concise manner in written and verbal communication
• Ability to maintain a professional appearance and provide a positive company image to the public
• Ability to manage multiple accounts in a large territory
• Ability to maintain product and service knowledge
• Ability to determine new solutions for clients while performing in a fast-paced environment
• Ability to demonstrate a consultative sales approach and maintain customer satisfaction
• Ability to work independently while supporting team objectives

Nice To Haves

• At least five (5) years of, outside, business sales experience in a professional environment

Responsibilities

• Serves as the primary point of contact for assigned customers and industries, supporting revenue growth, new account development, customer retention, and service coordination
• Builds and maintains customer relationships and ensures responsiveness and quality throughout the customer life-cycle
• Manages the customer service and order process from initial contact through completion, including providing product and service information, preparing quotations, processing orders and payments, maintaining accurate records, and resolving customer issues
• Ensures accuracy, timeliness, and customer satisfaction in all transactions
• Coordinates workflow and transportation with production shops located within correctional facilities and works closely with marketing, accounting, logistics, and production staff to ensure timely and accurate order fulfillment
• Acts as a liaison to resolve issues and support efficient project execution
• Conducts research and planning related to customer needs and growth opportunities and provides verbal and written reports to management
• May participate in trade shows and industry-related events to support relationship building and business development
• Interprets and applies applicable laws, rules, policies, and procedures
• Enforces sanitation and security practices in accordance with ADCRR policies and procedures
• Will occasionally supervise inmate workers assigned to the customer service area, including reviewing work products, correcting discrepancies, providing training, and maintaining confidentiality
• Attends staff training
• Drives on State business
• Performs other duties appropriate to the assignment

Benefits

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed