Business Operations Specialist

Smart IMS•Plano, TX

10d•Onsite

About The Position

As a Business Operations Specialist, you will maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget. The business operations specialist usually reports to a project manager or director.

Requirements

Bachelor's degree required
2-4 years of experience in order management, supply chain, or a similar role.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
Proficiency in SAP and Microsoft Office.
Advanced Excel skills, including data analysis and reporting.
Ability to thrive in a fast-paced, deadline-driven environment
Strong team collaboration skills with the ability to manage competing priorities

Responsibilities

Oversee the entire order lifecycle, ensuring seamless order processing, tracking, and reconciliation from initiation to fulfilment.
Implement and optimize processes to enhance efficiency, accuracy, and timeliness in order management.
Monitor and analyse order data to identify trends, bottlenecks, and areas for improvement.
Generate and distribute comprehensive daily reports for designated key accounts, ensuring data accuracy and relevance.
Provide actionable insights and recommendations based on report findings to support strategic decision-making.
Collaborate with stakeholders to refine reporting requirements and enhance report usability.
Serve as the primary point of contact for customer service teams, addressing inquiries related to order status, product availability, and delivery timelines.
Proactively communicate updates and resolutions ensuring transparency and maintaining high levels of satisfaction.
Escalate critical issues to appropriate teams for timely resolution.
Partner with Procurement, Supply Chain Management (PSI/SCM), and Sales teams to ensure product availability and resolve escalations effectively.
Facilitate collaboration between departments to address order discrepancies, errors, and other challenges.
Act as a bridge between internal teams and external stakeholders to align on priorities and objectives.
Collect, document, and maintain detailed information logs for Home Appliance accounts, ensuring data integrity and accessibility.
Work alongside IT and support teams to manage and maintain accurate system data mapping, enhancing operational efficiency.
Identify opportunities for system improvements and contribute to the implementation of new tools or processes.
Prepare and process Commercial Invoices accurately and in compliance with company policies and regulatory requirements.
Coordinate with the Call Center to ensure consumers are contacted within established Service Level Agreement (SLA) windows for order rescheduling or updates.
Develop and implement strategies to improve consumer communication processes, enhancing customer experience.
Process product upgrades for end-of-life models, ensuring smooth transitions for customers and minimal disruption to operations.
Collaborate with Product Management to stay informed about upcoming product changes and communicate them effectively to relevant teams.
Manage and update Hub schedule changes and relocations within internal systems, ensuring alignment with operational needs.
Monitor Hub performance metrics and provide recommendations for optimization.
Demonstrate flexibility by being available to work select holidays and/or overtime as business needs require.
Adapt to changing priorities and demands in a dynamic business environment.