Business Operations Specialist
Smart IMS•Plano, TX
•Onsite
About The Position
As a Business Operations Specialist, you will maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.
Requirements
- Bachelor's degree in relevant field required
- 10+ years of relevant experience in business analysis or category management required
- Data Oriented with strong analytical skills and attention to detail, self-motivated, and the ability to communicate with internal and external parties at all levels
- Ecommerce platform and catalog management required
- Demonstrated ability to work with numbers, financials, P&L and various datasets
- Expertise in Microsoft Excel formulas, pivot tables, data stitching, and mathematical analysis
- Strong understanding of current technologies and systems that support the digital ecosystem
- Strong project or program management experience with attention to documentation, tracking, and details
- Aptitude for organization, flexibility, and producing results
- Strong customer-centric focus/ability to anticipate and react to user needs
- Demonstrated ability to work collaboratively with diverse teams to achieve necessary results
Responsibilities
- Business planning and analysis of performance, achievement to targets and gap closure plans
- Promotion planning informed by data and analysis, maintain promotional calendar documentation for internal consumption
- Cost analysis and ensuring promotions and projects stay within approved budgets
- Manage and work with vendors related to promotions and related projects
- Review and approve documentation of business processes
- Supporting B2B eCommerce sales agents with deal structures for customer negotiations on ad hoc basis
- P&L analysis of all promotion and deal planning to drive profitable growth
- KPI Active reporting and insights to drive optimization during promotions and wrap-up analysis to document results and learnings, regular delivery of numbers and findings
- Drive merchandising strategy/execution and customer experience for promotions based on impact, inventory, and business priorities, coordinating activities with cross-functional teams
- Work with inventory manager to ensure alignment on promotion planning and merchandising activities
- Identify process improvement opportunities and engage with cross-functional team to successfully implement new operational solutions
- Working in operational tools to set up promotional and other activities
- Support daily operations maintenance, liaising with product, engineering, customer service, fulfilment, etc. teams on issue resolution and task achievement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
