Business Operations Specialist

Zillow•Remote-CA, CA

3d•$90,900 - $145,100•Remote

About The Position

This role sits within the Business Operations & Strategy team. As a Business Operations Specialist, you will play a key role in modernizing financial and operational processes, with a strong focus on automation, AI-driven efficiency, and scalable analytics. You will own core financial planning workflows today while building the systems and processes that will transform how this work is done in the future. This is a highly cross-functional role for someone who thrives in ambiguity, enjoys building from the ground up, and is excited to drive modernization across multiple organizations. You will have direct visibility to senior finance leaders, up to the CFO level, and will need to navigate complex stakeholder dynamics with confidence, polish, and sound judgment.

Requirements

Bachelor's degree preferred
3+ years of experience in business operations, financial operations, analytics, or a related field
Experience working in cross-functional environments and supporting multiple stakeholders
Active user of AI tools (e.g., Claude, ChatGPT, Copilot) with the creativity to identify where AI can add value and the curiosity to build increasingly sophisticated AI-powered workflows over time
Strong experience with BI tools (e.g., Tableau or similar) for reporting and analytics
Strong analytical and problem-solving skills
A systems thinker who enjoys building and improving processes, not just running them
Comfortable operating in ambiguity and driving work forward with limited structure
Poised and confident communicator with the executive presence to engage credibly with senior leaders—up to the CFO level—and the interpersonal savvy to build relationships and navigate complex stakeholder dynamics across organizations
Highly analytical with the ability to translate data into actionable insights
Organized, proactive, and able to manage multiple priorities simultaneously
Collaborative and adaptable, with a mindset focused on continuous improvement
Able and willing to travel nationally approximately 10-15% of the time

Nice To Haves

Experience with financial planning tools such as Anaplan
Experience working with Workday or similar enterprise systems
Experience building financial models or supporting budgeting/forecasting processes
Experience with project management tools (e.g., Asana, Jira)
Background in corporate real estate, finance operations, or related functions

Responsibilities

Own and evolve annual budgeting and forecasting processes across multiple organizations
Lead monthly and quarterly reforecasting cycles, ensuring alignment with business priorities
Partner with Finance and Accounting to manage accruals, reporting, and system updates (e.g., Anaplan)
Provide financial insights and analysis to support decision-making and planning
Leverage AI tools daily—as both an automation engine and a thought partner—to increase the speed, quality, and scale of financial and operational work
Design and implement automated forecasting and reforecasting workflows, reducing manual effort and freeing capacity for higher-value analytical and project work
Identify inefficiencies across financial and operational processes and lead automation initiatives
Partner with Engineering and systems teams to enhance and scale existing tools
Develop scalable reporting and dashboards using BI tools to provide visibility into budgets, spend, and operational performance
Deliver insights that inform strategic decisions across CREWO and partner teams
Support ad hoc and ongoing analytics needs across multiple organizations
Lead and support high-priority roadmap initiatives across CREWO and other partner teams
Drive project execution in ambiguous environments, aligning stakeholders and delivering results
Act as a connector across teams to ensure initiatives are well-scoped, tracked, and successfully implemented