Business Operations Specialist (Financial Specialist II)

Kentucky Community and Technical College System • Edgewood, KY

8d • Hybrid

About The Position

The Business Operations Specialist performs intermediate financial operational duties, primarily billing and maintaining student account receivables. The role upholds strict and complex financial and confidentiality standards while providing respectful, customer-focused service. It focuses on Business Office operations involving Student Financial Accounts at Gateway Community & Technical College’s Gateway Edgewood Campus, with a discretionary hybrid work location.

Requirements

• Bachelor's degree or equivalent and 2–4 years of relevant experience.
• Excellent customer service and communication skills.
• Detail-oriented, self-motivated, able to work independently, and able to adapt to fast-paced, dynamic environments.
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
• Proficient in Microsoft Office, including Excel, Forms, Outlook, Teams, SharePoint, and Word.

Nice To Haves

• Experience handling cash and processing payments.
• Knowledge of accounts receivable, invoicing, and refunds.
• Experience managing third-party contracts, employer-sponsored billing, or agency invoicing.
• Experience reconciling financial transactions and preparing deposits.
• Understanding of bank deposit procedures and daily financial reconciliation processes.
• Previous experience in a community college setting.

Responsibilities

• Assist with student invoicing, cash receipts for tuition and fees, receivables, refunds, and return collections.
• Recommend adjustments and escalate problems to other departments or higher levels.
• Assist with building, balancing, invoicing, and collecting third-party contracts from companies and community partners.
• Process student payments through cashiering.
• Post and track manual bookstore charges.
• Reconcile daily cash receipts and prepare bank deposits.
• Confirm previous-business-day closing reports and transactions for accuracy.
• Make daily deposits of miscellaneous cash collections and prepare paperwork for the correct journal entry.
• Perform other duties as assigned.

Benefits

• Exceptional health care, vision, and dental coverage for the employee and family.
• Tuition reimbursement or waiver for the employee, spouse, and dependents.
• 403(b) retirement plan with a 10% employer match for a 5% employee contribution.
• Vacation and sick time.
• Work-life balance.
• 9.5 paid holidays.
• Two weeks of institutional closing pay during the last two weeks of December for qualifying positions.
• Employee Assistance Program.

What This Job Offers

• Career Level: Mid Level