Business Operations Specialist (Financial Specialist II)

Kentucky Community and Technical College System • Edgewood, KY

7d • Hybrid

About The Position

The Business Operations Specialist (Financial Specialist II) performs intermediate financial operational duties, primarily billing and maintaining student account receivables. The role upholds strict and complex financial and confidentiality standards while serving customers respectfully and with a customer-focused approach.

The position focuses on Business Office operations involving Student Financial Accounts. It supports student invoicing, tuition and fee cash receipts, receivables, refunds, collections, third-party billing, cashiering, payment processing, bookstore charges, cash reconciliation, and bank deposits. The employee may recommend adjustments and escalate issues to other departments or higher levels. The role is based at Gateway Community & Technical College's Gateway Edgewood Campus, with a discretionary hybrid work arrangement.

Requirements

• Bachelor's degree or equivalent and 2–4 years of relevant experience.
• Excellent customer service and communication skills.
• Detail-oriented, self-motivated, and able to work independently and adapt to fast-paced, dynamic environments.
• Ability to engage and support students from different cultural and socioeconomic backgrounds.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
• Proficiency in Microsoft Office, including Excel, Forms, Outlook, Teams, SharePoint, and Word.

Nice To Haves

• Experience handling cash and processing payments.
• Knowledge of accounts receivable, invoicing, and refunds.
• Experience managing third-party contracts, employer-sponsored billing, or agency invoicing.
• Experience reconciling financial transactions and preparing deposits.
• Understanding of bank deposit procedures and daily financial reconciliation processes.
• Previous experience in a community college setting.

Responsibilities

• Assist with student invoicing, tuition and fee cash receipts, receivables, refunds, and collection returns.
• Recommend adjustments and escalate problems to other departments or higher levels.
• Assist with building, balancing, invoicing, and collecting third-party accounts from companies and community partners.
• Perform cashiering and process student payments.
• Post and track manual bookstore charges.
• Reconcile daily cash receipts and prepare bank deposits.
• Confirm closing reports and transactions from the previous business day for accuracy.
• Prepare daily deposits of miscellaneous cash collections and paperwork for correct journal entries.
• Perform other duties as assigned.

Benefits

• Health, vision, and dental coverage for employees and their families.
• Tuition reimbursement or waiver for the employee, spouse, and dependents.
• 403(b) retirement plan with a 10% employer match for a 5% employee contribution.
• Vacation and sick time.
• Work-life balance.
• 9.5 paid holidays.
• Two weeks of institutional closing pay during the last two weeks of December for qualifying positions.
• Employee Assistance Program.

What This Job Offers

• Career Level: Mid Level